Senior Associate, Strategic Initiatives and Solutions

Job Description

Bring your customer-first mindset to a team that turns insights into real change. You’ll partner across functions, learn the business, and help deliver solutions that measurably improve customer journeys.

As a Strategic Initiatives Solutions Associate in the CX Insights and Experience team , you will support cross-functional initiatives that uncover customer friction, improve journey performance, and deliver solutions aligned to our customer experience vision.

Job responsibilities

• Support the integration of customer experience principles into strategy development, roadmap planning, and execution
• Translate customer insights into clear problem statements, requirements, and actionable solution ideas using a product owner mindset
• Contribute to projects that address business priorities and evolving customer needs
• Build working knowledge of the card and financial services landscape to inform recommendations
• Gather, synthesize, and summarize customer insights using analytics, including AI-enabled tools, sentiment analysis, and journey analytics
• Monitor and report on initiative outcomes, using data to refine approach and improve impact
• Partner with cross-functional teams to support efficient delivery of solutions from concept through implementation
• Communicate findings, trade-offs, and recommendations clearly to stakeholders
• Navigate ambiguity by staying organized, learning quickly, and adjusting priorities as needed

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum 5 years of experience in customer experience, strategy, analytics, or a related field within financial services, cards, or a data-driven industry
• Experience supporting cross-functional projects in a highly collaborative environment
• Proficiency with analytics and insight generation, including experience with AI-enabled tools, sentiment analysis, or journey analytics
• Strong problem-solving skills with attention to detail and follow-through
• Strong written and verbal communication skills, including comfort engaging stakeholders
• Ability to learn quickly, manage multiple priorities, and adapt to change

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.  

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.