Head Bartender (Supervisor)

: Description:

The overall expectation of the Head Bartender is to be the example for the rest of the staff. They should embody everything that is expected of someone in a leadership role. To do and show what it truly means to be a representative of Wiseguy Lounge.

• Head Bartender is the leader of the bar team when the Bar Manager is not in the building or behind the bar.
• Assist the bartenders and barbacks with education, development, and growth in bar knowledge, crafting techniques, etc.
• Help the Bar Manager create craft cocktails for the bi-annual cocktail menu.
• Assist the Bar Manager in administrative duties when needed.
• Assist all management roles when needed.
• Able to understand, troubleshoot, and repair any issue that might arise with a guest of the restaurant or the bar.
• Know how to accurately count the drawers, split tips, prepare end of day deposit, and troubleshoot any problems that may arise in the process of any of these actions.
• Enforce the company dress code for bar employees. Bartenders should adhere to the dress code as specified by the Brand Ambassador.
• Training: Training should be done by the Bar Manager or Head Bartender to ensure that the training program is followed to the expectations of Goodfellas standards.
• Handling customer service issues-The Bar Manager should remain calm when talking to guests about issues, and work to correct the issues or concerns of the guests
• Providing the best cocktails we can serve our guests. Ensuring that all cocktails are being crafted using the appropriate portioning and crafting techniques to provide the best quality and consistent drinks to our guests. Making sure we are greeting guests upon arrival and being expedient in the manner in which we serve our guests in the bar.
• To be constantly creating, improvising and, striving to deliver the best possible products to our guests.
• To operate the Goodfellas App, while keeping it updated with items and prices on a consistent basis.
• Ensure that the bar is compliant with Alcoholic Regulations, Liquor License, and Health Code.
• Input any pertinent data into the Manager Log Book on 7Shifts such as sales, events, or incidents.
• Being involved within your community such as, attending local group meeting, being involved with charities, being involved with local events and pub crawls.
• To maintain and keep a working communication with in store management and shift leads.
• To correctly submit maintenance needs to the Upkeep App on a timely manner.
• To maintain a clean and organized store, including areas not visible to the general public including the kitchen, office, closets, walk ins, and other areas.
• Meeting with vendors on behalf of the Bar Manager when the BM is not available.
• Follow the proper chain of command for any issues or needs.
• Know how to properly clean and maintenance beer lines with alkaline and acid wash.
• Know how to change CO2/nitrogen tank, and changing kegs.
• Have knowledge of Square such as running reports, adding an item, and being able to trouble shoot the equipment in a case of a malfunction.
• Corrective Action- The Head bartender should always monitor the employees as well as product to ensure we achieve the highest level expected, and making corrections when they notice something not being completed to Goodfellas standards.
• Complete orders for the bar when the Bar Manager is not available.
• Keeping a strong communication with management about such subjects as damages, claims, or guest issues.
• Assist the Bar Manager in completing the monthly inventory for the bar. This is to be completed on the 1st day of every month prior to opening of the store.

Be proud of your bar. Take pride in what you are building and the team that you are surround yourself with.

Requirements:

• Greets, directs, and responds to guest's questions and needs.
• Understands menu offerings, presentation and pricing.
• Ensures proper product control and handling of inventory and equipment.
• Follows cash handling policies and food safety/sanitation guidelines.
• Performs other duties as assigned.
• Must be at least 21 years of age
• Minimum of 1 year full service restaurant experience preferred
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Business maturity and an ability to effectively supervise peers
• High school diploma or equivalent required, some college preferred
• Passion for the business and compassion for people
• Highly-Energetic, self-motivated, goal oriented and dependable
• Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills
• Basic business math and accounting skills, and strong analytical/decision-making skills
• Basic personal computer literacy
• Must be able to work a flexible schedule including opening, closing, weekends and holidays. Reliable transportation required