Retail Team Lead: Customer Experience & Operations

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others. Responsibilities Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service. Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures Assist in the areas of merchandising, operations, sales and customer service Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training. Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively Handle customer complaints and resolve issues in a timely and professional manner Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management Other duties assigned by manager Requirements Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment Proven experience in a retail/customer service environment Ability to train, coach, develop and motivate employees Demonstrate effective interpersonal, organizational and leadership skills Experience using a computer and handheld devices Strong analytical and problem-solving skills Knowledge of inventory management and merchandising techniques Ability to work flexible hours, including weekends and holidays Benefits Medical, Dental, Vision & Disability Insurance Bonus Plan Flexible Spending Plan 401(k) Paid Vacation Paid Holidays Paid Parental Leave Employee Discount Salary: $15.60-$19.20 #J-18808-Ljbffr