Desktop Support Technician

Job Description

Job Description

Are you a problem-solver who enjoys helping people and keeping technology running smoothly? We're seeking a Desktop Support Technician (Level 2) to join a growing IT team supporting over 1,000 users across a fast-paced retail organization. This is an excellent opportunity for an experienced IT professional who thrives in both help desk and hands-on desktop support environments.

What You'll Do

As a Level 2 Desktop Support Technician, you'll serve as a key member of the IT Infrastructure team, providing technical support to corporate and retail users while acting as an escalation point for complex issues.

Key Responsibilities

Provide advanced desktop and help desk support for hardware, software, and network-related issues

Troubleshoot and resolve Windows, macOS, Office 365, user account, and authentication issues

Create, modify, and deactivate user accounts within Microsoft Entra ID, Active Directory, Okta, and related systems

Configure Multi-Factor Authentication (MFA) and assist users with account access issues

Install, image, deploy, and maintain laptops, desktops, printers, and peripheral devices

Support onboarding efforts including workstation setup, software installation, and new hire technology orientation

Monitor and maintain systems to ensure optimal performance and reliability

Work closely with Network Administrators to troubleshoot connectivity and outage-related issues

Travel to local retail store locations throughout the Durham/Carrboro area as needed (approximately 20%)

Participate in testing, configuration, and rollout of new technologies and IT initiatives

Required Qualifications

3-5 years of desktop support and help desk experience

Strong Windows 10/11 support experience

Active Directory administration

Office 365 support and troubleshooting

Password resets, account creation/deactivation, and user access management

Multi-Factor Authentication (MFA) support

Hardware imaging, deployment, and workstation setup

Experience supporting large user environments (1,000+ users preferred)

Excellent troubleshooting and customer service skills

Basic networking knowledge (connectivity issues, modem/router reboots, link troubleshooting, etc.)

Ability to travel locally up to 20% of the time

Preferred Qualifications

Microsoft Intune administration or support experience

Microsoft Entra ID experience

Okta administration experience

Zendesk ticketing system experience

Mobile Device Management (MDM) experience

Remote Monitoring & Management (RMM) tools

macOS support experience

Identity & Access Management (IAM) experience

Technical certifications such as:

CompTIA A+

Network+

Security+

MCSE

CCNA

Environment You'll Support

Approximately 1,000 end users

Primarily Windows environment (85%)

macOS environment (15%)

Office 365 ecosystem

Active Directory & Identity Management platforms

Retail and corporate technology support

What We're Looking For

We're looking for someone who combines strong technical expertise with outstanding customer service. The ideal candidate is resourceful, detail-oriented, and comfortable supporting users across multiple locations while helping drive technology improvements throughout the organization.

Apply Today!

This is a Contract to Hire position based out of Carrboro, NC.

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Carrboro,NC.

This position is anticipated to close on Sep 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.