Help Desk Analyst
Software Technology Inc
Help Desk Analyst
Location: Research Triangle Park, Durham NC
Duration: 6 Months
Responsibilities include:
- Monitoring incoming issues that are resolved by the front line Help Desk staff
- Diagnosing the root cause and resolving isolated issues
- Escalating customer issues to development staff
- Recommending product and process improvement strategies based on perceived trends or patterns in field issues
- Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.
Skill - Required / Desired - Amount - of Experience
- Experience and knowledge of browser-based applications. - Required - 5 Years
- Experience researching, analyzing and interpreting automated system problems. - Required - 5 Years
- Experience working in a Application/Production Support based (not hardware) help desk environment. - Required - 5 Years
- Working knowledge of Social Services and Medicaid programs and systems. - Desired - 5 Years
- Broad knowledge of the NC FAST application and functionality. - Desired - 5 Years
- Experience writing and running SQL queries. - Highly desired - 5 Years
- Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. - Required
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Help Desk Analyst in Durham, NC vacancy
- ...Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support...SuggestedWork at officeLocal areaWorldwide
Arete Technologies Inc
Durham, NC8 hours ago - ...Technical Business Systems Analyst (Durham, NC) Looking for a talented Business Systems Analyst to join one of our top healthcare partners... ...of the personalized health system data lake. The role will help drive the sourcing of the data into the different platforms using...SuggestedContract work
CeDent
Durham, NC8 hours ago - ...Permanent Placement (Staff Augmentation) ICAP (Contractor Payroll) Flextrack (Vendor Management System) Job Description Technical Analyst On behalf of our client, Procom Services is searching for a Technical Analyst for a contract opportunity in Durham, NC. Technical Analyst...SuggestedPermanent employmentContract workFor contractorsImmediate start
Procom Consultants Group
Durham, NC2 days ago $62.77k - $97.8k
...Business Systems Analyst The Office of the University Registrar is seeking a detail-oriented and collaborative Business Systems Analyst to join our team. In this role, you will help support the systems, data, and reporting processes that are central to the university’...SuggestedWork experience placementWork at officeDuke Clinical Research Institute
Durham, NC2 days ago$21 per hour
...Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary Grade Date Needed By Job Type Full...SuggestedHourly payFull timeContract workWork at officeShift workLeisnoi Inc
Durham, NC21 hours ago- ...Support Azure AD (Entra ID) user accounts, assist with MFA setup, and help maintain access to Azure-hosted resources. Microsoft 365:... ...Qualifications Experience: 1+ years of experience in IT support, help desk, or systems administration, preferably in a manufacturing or high...Permanent employmentCasual workWork at office
Vulcan-Elements
Durham, NC3 days ago $62.69k - $107.63k
...solutions to address negative supplier performance; hire, supervise and provide performance reviews for subordinates including Sourcing Analyst; survey customers to assess processes and team performance, and benchmark other institutions for process ideas and/or improvements;...Contract workRemote workeTeam
Durham, NC1 day ago- ...Service Desk Analyst II – Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer...Work at officeMonday to Friday
Duke University
Durham, NC8 hours ago - ...Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs...Local areaRelocationNight shift
Apple
Durham, NC3 days ago - Computer Operator II Koniag IT Systems, LLC (KITS), a Koniag Government Services (KGS) company, is seeking a Computer Operator II to support KITS and our government customer in Durham, NC. We offer competitive compensation and an extraordinary benefits package including...Local areaMonday to FridayFlexible hours
Koniag
Durham, NC1 day ago $67.5k - $170k
Business Analyst, Software Implementation Durham, United States of America | Full time | Hybrid | R1514970 Job Overview Provides high quality, timely development and on-time input to solutions for service delivery, managed services, or implementation oriented client projects...Full timePart time- Responsibilities Provide clinical training to customers on all CareFusion products Conduct installation and clinical training at customer sites Assist with new product evaluations and trials Communicate customer complaints and issues to the appropriate internal department...Work at office
- ...What You'll Do Avalara is seeking a business-focused Senior Business Insights Analyst to join Global Analytics and Insights team. You will report to the Director of Business and Customer Analytics and provide analytical insights to enable application of best practices...Work experience placement
Avalara
Durham, NC4 days ago - Health Cloud developer provides declarative and programmatic development tools to deliver configuration and customization requirements including, but not limited to: Apex Triggers, Classes, LWC components along with Flows and OmniStudio suite (Datarapters, Integration Procedures...
- ...Senior Analyst – Operation Management This is a role for a Senior Analyst – Operation Management on the Data Aggregation team at Fidelity... ...to bring together retail, clearing and custody capabilities to help external FinTech partners with financial goal planning,...Work experience placementRemote work
Samprasoft
Durham, NC3 days ago - ...Commerce Solutions is looking for a high-level Sr. Technical Business Analyst and Customer Product Owner-FLEX/CONTRACTOR that will lead... ...the build phase. Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business...For contractorsFlexible hours
Dormont Manufacturing Company
Durham, NC3 days ago $110k - $120k
...Senior Data Analyst This role requires a full-time onsite presence in Durham, NC. Target base range: $110 - 120k (final compensation... ...across product, finance, operations, marketing, and quality. Help define best practices for analytics, experimentation, and data science...Permanent employmentFull timeIONNA
Durham, NC1 day ago$95k - $154k
...stronger, more employer-ready profile. Since 2010, SynergisticIT has helped thousands of candidates land full-time jobs at tech leaders... ..., Java full stack developers, Python/Java developers, data analysts/data engineers/data scientists, machine learning engineers for...Full timeRemote workSynergisticIT
Durham, NC8 hours ago- ...immigration sponsorship for this position The Role The Senior Business Analyst – Compensation is responsible for supporting the design,... ...HR, Compensation and Business users, you’ll drive efficiency and help advance the modernization of the HR Platforms based on business...Full time
Fidelity Corp
Durham, NC1 day ago - Responsibilities Perform research and analysis to support reimbursement policy governance and related business operations. Elicit, document, develop, and track business and functional requirements to address intermediate‑level business needs. Support governance and operational...
Jobtailor
Durham, NC4 days ago $75k
...Job Description Eurofins is seeking a Business Analyst to bridge laboratory operations and product delivery for the North America Food and Environmental Testing markets, with a primary focus on our in-house Chromatography Data System (CDS) supporting GC, LC, ICP, and MS...Full timeMonday to FridayTechSur Solutions
Durham, NC1 day ago- Job Title Job Description Lead teams of specialists or individually conduct in-depth studies, reviews, evaluations, and assessments of issues and proposals assigned. Determine the functionality of unique organizational structures and provide coordination among...
Department of Health and Human Services
Durham, NC4 days ago - ...Mandatory Skills - Business Analyst with Clinical Regulatory Background Minimum 5 years of experience in Pharmaceutical/Biotech industry SaaS vendors; relationship with internal business groups Tools and Technology awareness: ServiceNow, ALM VERA, Document Management system...
TechDigital Group
Durham, NC1 day ago - ...and reduce illness. We are seeking a highly motivated Management Analyst (GS-0343-13) to drive organizational efficiency, optimize... ...health mission. Learn more about this agency Duties Help Lead teams of specialists or individually conduct in-depth...Full timePart timeWork at officeRemote workWork from homeTrial period1 day per week
National Institutes of Health
Durham, NC3 days ago $95k - $115k
...Senior Business Analyst Job Title: Senior Business Analyst Location: Durham, NC (Hybrid schedule with required attendance at scheduled... ...about caring for a newborn, providing supportive guidance, and helping them access any community services or resources needed. Occupational...Full timeWork experience placementWork at officeFamily Connects International
Durham, NC4 days ago- ...employers and employees. Job Description Job Title : Business Analyst Duration : 12+ months Description : The client requires a Curam... ...system go‑live activities, including conversion, support desk, site support, training delivery, logistics management, etc., perform...Contract workWorldwide
- ...largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include: Job Description MTPS Business Analyst On behalf of our client, Procom Services is searching for a MTPS Business Analyst for a contract opportunity in Durham, NC. MTPS...Contract work
- We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our...
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements...
- ...determining project needs, and supporting training as needed. Provide oversight and regularly perform peer reviews for less experienced analysts. What You Bring Bachelor's degree or advanced degree (where required) 5+ years of experience in related field. In lieu of...Work at officeLocal areaRemote workFlexible hours2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Analyst. Be the first to apply!
Related searches
- technical analyst Durham, NC
- systems support technician Durham, NC
- technical support analyst Durham, NC
- service desk assistant Durham, NC
- IT help desk technician Durham, NC
- desktop support analyst Durham, NC
- IT assistant Durham, NC
- mri tech aide Durham, NC
- helpdesk support technician Durham, NC
- application support technician Durham, NC