Help Desk Analyst
Software Technology Inc
Help Desk Analyst
Location: Research Triangle Park, Durham NC
Duration: 6 Months
Responsibilities include:
- Monitoring incoming issues that are resolved by the front line Help Desk staff
- Diagnosing the root cause and resolving isolated issues
- Escalating customer issues to development staff
- Recommending product and process improvement strategies based on perceived trends or patterns in field issues
- Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.
Skill - Required / Desired - Amount - of Experience
- Experience and knowledge of browser-based applications. - Required - 5 Years
- Experience researching, analyzing and interpreting automated system problems. - Required - 5 Years
- Experience working in a Application/Production Support based (not hardware) help desk environment. - Required - 5 Years
- Working knowledge of Social Services and Medicaid programs and systems. - Desired - 5 Years
- Broad knowledge of the NC FAST application and functionality. - Desired - 5 Years
- Experience writing and running SQL queries. - Highly desired - 5 Years
- Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. - Required
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk Analyst in Durham, NC vacancy
- ...Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support...SuggestedWork at officeLocal areaWorldwide
- Looking for a talented Business Systems Analyst to join one of our top healthcare partners. This person will be joining their Data Partnership... ...of the personalized health system data lake. This person will help drive the sourcing of the data into the different platforms by...SuggestedContract work
- ...Designs new systems based on requirements. Advises senior leadership on support operations and service improvements. Mentors junior analysts on systems analysis techniques and business workflows. Performs independent and complex technical and functional analysis for...SuggestedJob sharingFull time
- ...in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies... ...scenarios and workflow analysis.Serve as a primary IT Business Analyst on medium to large complex projects.May lead weekly vendor...SuggestedFull timeTemporary workCasual workInternshipMonday to FridayFlexible hoursDay shift
$84.6k - $211.6k
The Sr. Business Systems Analyst drafts, develops, finalizes, and appropriately communicates technical content, most commonly in the form... ...and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn...SuggestedFull timePart timeImmediate startWorldwide- Job-ID17942137Reference21-11268Description: Business Systems Analyst About Client We're forward-thinking technology people with heart.... ...eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace...Worldwide
$118.69k - $189.91k
...business partners on the applicability and usability of alternative technology to help address business requirements, problems or issues. Review documents and models produced by Business Analysts, Architects, and Developers to ensure end to end quality of the product....Full timeWork at officeLocal areaRemote workFlexible hours2 days per week$126k - $201.6k
...transformation ecosystem by improving requirement quality, delivery predictability, and AI automation clarity. This Business Systems Analyst - AI Automation ,will: Reduce rework and cycle time by translating business needs into structured, implementation-ready AI...Full timeContract workBitovi
Durham, NCmore than 2 months ago- ...Business Systems Analyst Location: Remote/ Hybrid (Durham, NC) Duration: Long term contract Must have technologies: Agile Methodology Experience on AWS (good to have) Development experience in SQL Job Description: Analyzing and detailing...Long term contractRemote work
Samprasoft
Durham, NC1 day ago $93.5k - $125.5k
...decisions that enhance efficiency, reduce costs, and improve overall operational agility. What you'll Do The Oracle Fusion Solution Analyst for Supply Chain & Manufacturing is responsible for designing, configuring, and optimizing Oracle Fusion Cloud SCM modules-...Full timeTemporary workLocal areaFlexible hoursDay shiftCisco
Durham, NC9 hours ago- Onsite IT Support Technician MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise environment. This role serves as the primary onsite IT resource...Work at officeLocal areaRemote work
MetroSys Inc
Durham, NC1 day ago - ...trips to the Carrboro, NC office. The role is required to be onsite five days per week. What You'll Do Receiving and processing all help desk requests for current employees and retail stores Supporting and maintaining hardware, software, and network equipment as necessary...Full timePart timeWork at officeLocal areaImmediate start
Fleet Feet Sports
Durham, NC20 hours ago - ...Provides technical support to all AvanceCare and FastMed personnel Triage, resolve, document and close or escalate all support desk tickets Identifies and escalates situations requiring urgent attention Image, configure and set up new user laptops and desktops...Work at officeRemote workMonday to FridayFlexible hoursShift workWeekend work
FastMed Urgent Care
Durham, NC7 hours ago - ...Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide...Work at officeMonday to Friday
Duke Clinical Research Institute
Durham, NC5 days ago $51.48k - $90.1k
...You. The Pratt School of Engineering is seeking a Service Desk Technician to provide technology support for faculty, staff,... ...responsive technical support, maintaining computing equipment, and helping ensure a seamless technology experience across the school. You...Work experience placementCasual workAfternoon shiftDuke University
Durham, NC5 days ago- ...manage all incoming incidents and requests for the IT Support Service Desk. The IT Support Specialist is the first point of contact for all... ...development of a knowledge base to empower end-users with self-help resources. Provide exceptional customer service, ensuring...Work at officeRemote work
GoTriangle
Durham, NC2 days ago - Systems Support AnalystThis role is an Incident Manager with strong ITSM/ITIL/ServiceNow experience.Previous experience with ITSM is a must along with great communication skills.Having experience with Servicenow and/or incident management would be a huge plus.ITSM or ITIL...Work at office
- Company DescriptionEROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has...
- Job Summary:The Sr Technical Sourcing Specialist is responsible for qualifying, developing, and selecting suppliers and contract manufacturers with a strong emphasis on raw materials, fabricated components, machined parts, and vertically integrated manufacturing environments...Full timeContract workFlexible hours
- ...Role: Business Consultant - Technical Business Analyst Location: Westlake, Texas/ Durham, North Carolina (Hybrid) Type: Contract Role Summary: We are seeking an experienced Product / Systems Analyst Technical Business Analyst with strong domain expertise...Contract work
VDart Inc
Durham, NC1 day ago - ...What You'll Do Avalara is seeking a business-focused Senior Business Insights Analyst to join Global Analytics and Insights team. You will report to the Director of Business and Customer Analytics and provide analytical insights to enable application of best practices...Work experience placement
Avalara
Durham, NC4 days ago - Client Support AnalystThe Client Support Analyst acts as the initial point of contact for clients seeking assistance and oversees the... ...the majority of their career to growing the BlueMatrix brand and helping shape the investment research marketplace.With locations in New...Work at officeRemote workWork from home
- ...employees across the organization rely on when they need something resolved quickly and well, and the escalation point when frontline help desk staff need help. Success in this role is measured as much by the quality of the experience you deliver — responsiveness, clear...Temporary workLocal areaVisa sponsorship
- HARDY INDUSTRIES is seeking skilled technicians in Durham, NC, ready for a hands-on I.T. and Telecom role. The position involves OS installations, structured cabling, and telecom work across various environments. Candidates should have at least 1 year of experience in ...Hourly payFlexible hours
Hardy Industries Inc
Durham, NC4 days ago - ...change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around... ...IT issues Provide support for software applications Provide desk side training upon request for enterprise applications Request hardware...Work experience placementWork at officeLocal area
$100k - $155k
The BasicsWe are seeking a skilled and experienced Business Analyst proficient in Salesforce Sales Cloud. This role will have their hands in a little bit of everything but will specialize in gathering and maintaining requirements for our portfolio of projects, assist with...Full timeLive inWork at officeWorldwideFlexible hours3 days per week- ...Permanent Placement (Staff Augmentation)• ICAP (Contractor Payroll)• Flextrack (Vendor Management System)Job DescriptionMTPS Business Analyst On behalf of our client, Procom Services is searching for a MTPS Business Analyst for a contract opportunity in Durham, NC.MTPS...Permanent employmentContract workFor contractors
- ...organization, apply now.We are currently seeking a Senior Business Analyst - Credit Cards to join our team in Durham, North Carolina (US-NC... ...and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into...Contract workWork at officeRemote workFlexible hours
- IT Support Field Technician - Decommissioning Project Durham, North Carolina, United States About the Job Job Summary: We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware...
Fortis Hayes
Durham, NC2 days ago $19 - $21 per hour
...Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset...Hourly payTemporary workFor contractorsWork at officeLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Analyst. Be the first to apply!
Related searches
- tech aide Durham, NC
- IT help desk technician Durham, NC
- customer support analyst Durham, NC
- work from home technical support specialist Durham, NC
- product support technician Durham, NC
- mri tech aide Durham, NC
- support technician Durham, NC
- support analyst Durham, NC
- desktop support analyst Durham, NC
- help desk technical support Durham, NC