Field Expert and back up caregiver

Field Care & Recruitment Specialist

ComForCare Home Care – North Austin
Location: Round Rock / North Austin Area
Position: Field Care & Recruitment Specialist

ComForCare Home Care – North Austin is looking for a highly dependable, organized, and people-focused Field Care & Recruitment Specialist who can help us recruit great caregivers while also ensuring our clients receive a strong, professional start to their care.

This is a hands-on role for someone who enjoys working with people, being out in the field, recruiting caregivers, and solving problems.

Your Role

This position has two key areas of responsibility:

Field Care & Client Support

You will serve as an important connection between our office, caregivers, and clients.

Responsibilities include:

• Meet new clients and understand their care plan, needs, preferences, and expectations .
• Introduce caregivers to clients for first-time shifts and help ensure a smooth start of care.
• Review care plan expectations with caregivers and make sure they understand their responsibilities.
• Conduct client check-ins, supervisory visits, reassessments, and other field visits as assigned.
• Coach caregivers in the field when additional guidance is needed.
• Help identify potential client or caregiver issues before they become larger problems .
• Maintain professional communication with clients, families, caregivers, and the office team
• When there is a call off, be ready to take the lead.

Caregiver Recruitment

You will help us continuously build a strong caregiver team so we can meet the needs of our growing client base.

Responsibilities include:

• Recruit qualified caregivers through job boards, referrals, community outreach, and other recruiting channels.
• Screen and Conduct caregiver interviews.
• Assist with orientations and onboarding.
• Verify that required hiring documentation is completed before caregivers are activated.
• Maintain an active pipeline of caregivers based on current and anticipated client needs.
• Work closely with scheduling and operations to understand where and when caregivers are needed most .
• Support caregiver retention through communication, engagement, and early identification of concerns.
  
  

What We Are Looking For

We are looking for someone who is:

• Accountable and dependable — follows through without needing constant reminders.
  
  
• People-oriented — comfortable working with seniors, families, caregivers, and applicants.
  
  
• Proactive — identifies problems and works toward solutions instead of waiting for instructions.
  
  
• Organized — able to manage recruiting responsibilities while coordinating field visits.
  
  
• Professional and warm — represents ComForCare well in clients' homes and in the community.
  
  
• Comfortable giving feedback — able to coach caregivers respectfully while maintaining expectations.
  
  
• Team-oriented — communicates well with scheduling, operations, recruiting, and leadership.
  
  
• Flexible — understands that home care is a dynamic environment and priorities can change quickly.
  
  

Preferred Qualifications

• Experience in home care, senior care, HR, or a related field preferred.
• Strong verbal and written communication skills.
• Comfortable using scheduling, applicant-tracking, and other computer systems.
• Reliable transportation and ability to travel to client homes throughout our service area.
• Ability to work independently and manage multiple priorities.
  
  

What Success Looks Like

Success in this role means:

Great caregivers are consistently being recruited → caregivers are properly prepared → clients receive professional introductions → care plans are understood → issues are identified early → clients and caregivers feel supported.

At ComForCare, we aren't simply trying to fill shifts. Our goal is to find the right caregiver for the right client and create a care experience that families can depend on.

If you enjoy recruiting great people, building relationships with clients, and being directly involved in improving the quality of care, we would love to hear from you.

Join ComForCare Home Care – North Austin and help us build a stronger caregiver team and an exceptional client experience.