Hospital Liaison

Hospital Liaison

The Heights Rehabilitation and Healthcare Center
Broadview Heights, Ohio

The Heights Rehabilitation and Healthcare Center is seeking an outgoing, relationship-driven Hospital Liaison to join our team. This position plays an important role in building strong partnerships with hospitals, physicians, case managers, social workers, and other referral sources while helping patients and families navigate the transition to skilled nursing and rehabilitation services.

The ideal candidate is a confident communicator who understands the healthcare referral process, enjoys developing professional relationships, and is passionate about connecting individuals with high-quality care.
Key Responsibilities

• Develop and maintain strong relationships with hospital discharge planners, case managers, social workers, physicians, and other referral partners
• Serve as a knowledgeable and responsive representative of The Heights within the healthcare community
• Identify and evaluate potential admissions in collaboration with the facility's admissions and clinical teams
• Educate patients, families, and referral sources about available rehabilitation, nursing, and specialty services
• Conduct regular hospital and referral-source visits to promote facility services
• Provide timely follow-up on referrals and assist with coordinating smooth transitions of care
• Participate in networking events, community outreach, and business-development activities
• Track referral activity, market trends, and opportunities for census growth
• Maintain professionalism, confidentiality, and compliance with all applicable healthcare regulations

Qualifications

• Previous experience in healthcare marketing, admissions, business development, case management, or a related role preferred
• LPN or RN licensure preferred, but not required
• Knowledge of skilled nursing, rehabilitation, hospital discharge planning, or post-acute care is highly desirable
• Excellent communication, relationship-building, and presentation skills
• Self-motivated, organized, and comfortable working independently in the community
• Ability to manage multiple referrals and priorities with timely follow-through
• Reliable transportation and willingness to travel throughout the local market

Why Join The Heights?

• Competitive compensation
• Supportive and collaborative leadership team
• Opportunity to build meaningful healthcare partnerships
• A rewarding role helping patients and families access the care they need
• The opportunity to contribute directly to the continued growth and success of our facility

Join The Heights Rehabilitation and Healthcare Center and help us strengthen community partnerships while making each transition to post-acute care as smooth and supportive as possible.

Apply today to become part of our team!