Customer Service Support Representative

Customer Service Support Representative

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is recruiting a Customer Service Support Representative for a dynamic team.

MedTox Laboratories is a subsidiary of Laboratory Corporation of America (LabCorp). The integration of LabCorp and Covance in 2015 makes LabCorp the largest health care diagnostic company in the world. LabCorp operates in over 60 countries creating great opportunities for career growth and advancement across the world.

If you are motivated by job satisfaction, MedTox Laboratories is the place for you. Every day we make a difference in the way the medical community receives accurate results for our clients and patients. Come join an industry leader to grow your career in the Medical Laboratory Industry as a Client Services Customer Service Support Representative.

MedTox Client Services Team is seeking a Customer Service Support Representative. Our Client Services Team is committed to providing quality service to both internal and external customers. This position acts as an advocate for our clients in supporting their needs.

Job Responsibilities:

• Build strong relationships with other team members and departments; providing excellent internal customer service to optimize service to all external clients
• Provide professional and courteous customer service to external customers via phone and email
• Answer customer inquiries, research issues and provide effective resolutions to client issues and concerns
• Document issues, action steps and outcome of customers inquiry
• Document and process change requests promptly and efficiently
• Complete supply/product order requests
• Make outbound calls to existing customers providing them with information about new products and services

Work Schedule:

8:30am - 5pm Central Time / Monday - Friday

Minimum Qualifications:

• High School diploma
• 2 or more years of customer service experience

Preferred Qualifications:

• Associate's Degree
• 1 or more years' experience with medical terminology
• Current or prior Labcorp experience

Additional Job Standards:

• Excellent communication and interpersonal skills including written, verbal, and listening skills
• Proven ability and desire to provide exceptional customer service
• Ability to present professional image via phone; superb phone etiquette skills
• Excellent research and problem resolution skills
• Strong attention to detail and accuracy
• Proficient computer skills including Microsoft Office Suite programs

Additional Job Posting Locations:

Remote_United States

About our Company:

MedTox Laboratories, a LabCorp Specialty Testing Group, located in the Roseville / New Brighton area operates a SAMHSA-certified drug testing laboratory and CAP and CLIA-certified clinical laboratory. Our comprehensive laboratory and testing services coupled with our commitment to excellent customer service ensures that our clients' testing programs operate as efficiently and effectively as possible. We are committed to building strong relationships with our clients; being responsive to their questions and adaptable to their needs.

Pay Range: $20/hr to $22/hr

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on 7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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