Information Technology Manager

IT ManagerSchmidt Electric Company (SEC) is a full-service electrical contractor based in Austin, TX, with an additional office in Houston. Our company started as small operation with only two employees working out of the back room of a family home. Over the last four decades, we have achieved incredible growth, deploying a team of hundreds and boasting a project portfolio that includes many of the state's most high-profile organizations.SEC's longevity in the industry is driven by our highly motivated and dedicated professionals. This team approaches each new project with the same philosophy: we believe every client is the most important facet of our company.From simple maintenance work to highly complex projects for major tech companies, we are committed to providing superior installation and service on every job. This commitment has helped us achieve consistent success built on the trust that clients have in the quality of our work.The IT Manager (ITM) is responsible and accountable for the smooth running of all computer systems within the limits of requirements, specifications, costs and timelines. The ITM supervises the implementation and maintenance of SEC's overall computing needs.The ITM is responsible for delivering reliable, secure, and business-aligned technology support for SEC. This role balances day-to-day IT operations, user support, compliance with EMCOR standards, technology planning, staff leadership, and coordination with corporate IT resources to support field and office operations.Essential Duties & ResponsibilitiesInclude the following. Other duties may be assigned.Manage information technology and computer systemsDesign, develop, implement and coordinate systems (computer deployments to end users, server deployments-both onsite and remote locations, printer setup, mobile device management and setup, application support, and coordination with EMCOR resources)Develop and implement policies and procedures (utilizing existing EMCOR SOP's and SEC's internal policies)Strategic IT resource planning (keeps abreast of industry trends and standards, attends Kick-off meetings, anticipates upcoming hardware/software needs, identify risks, develop innovative IT solutions)Proactively monitors systems to reduce downtime (Works with EMCOR to review log files, monitor server performance, advise users of potential bottlenecks, schedules off-hours maintenance windows, proactively reviews internet bandwidth usage)Procurement of current hardware with an eye to the bottom line (works with EMCOR approved vendors to ensure adherence with established terms and conditions, best pricing and delivery schedule, selecting high-quality/good value equipment best suited for our working environment)Tests, manages and approves all software updates (develops a test environment, reviews all software updates, determines release schedules, communicate update requirements to users)Works with EMCOR to leverage corporate resources to benefit SEC (attends all EMCOR IT meetings in person/virtually, submits software to EMCOR for review/approval, works with software vendors and EMCOR to meet EMCOR requirements, leverages EMCOR helpdesk for technical issues, and communicate local business needs to corporate IT)Develops onboarding computer documentation (Windows 11 user guide, iPhone user guide, iPad user guide, Bluebeam user guide)Manage Company Data SecurityResponsible for data security (server maintenance, file restoration, backup management, CVE remediation, file and folder access permissions, add and remove user access in a timely manner i.e. onboarding/termination)Enforce EMCOR compliance standards (software usage/licensing, approved software, equipment usage/security)Performs system audits (reviews access permissions for file access/financial system i.e. Vista, pVault)Manage IT staffTraining & development (mentorship, internal training, EMCOR training, task specific training)Coaching & Counseling (weekly staff meetings, one-on-one meetings, coaching, identify training opportunities)Communication of job expectations (punctuality, customer service, professionalism, technical knowledge and expertise, ability to set priorities, security)Performance appraisal (use the prescribed SEC performance review process)Task assignment and scheduling (set tasks, priorities, schedule major activities, ensure coverage during vacations/absences)Reviews and audits IT asset database (monitors existing computer fleet, ensures all hardware is covered under warranty, retires obsolete/out of warranty hardware in a secure and timely manner)QualificationsTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Preferred Education and/or ExperienceBSc/BA in Computer Engineering/Science or equivalent experience5 years or more in an IT management roleProven knowledge of Active Directory & current Windows OSProven knowledge of Office 365Proven knowledge of mobile device managementProven knowledge of backup solutionsProven knowledge of VMware and/or Hyper-V environmentsProven knowledge of Audio/Video conferencing equipmentPrevious experience with support of Trimble Construction ERP or similar platformsOutstanding communication and customer service skillsExcellent organizational and time-management skillsAbility to multi-task in a fast-paced work environmentLanguage SkillsMust have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customers, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.While performing the duties of this job, the employee may be required to commute to field locations. The employee must have the ability to navigate around job site locations.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment conditions except when visiting field locations. Field environments may vary based on project, manufacturing, or weather conditions. The noise level in the work environment is usually moderate to loud.BenefitsAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledEqual Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action PolicyPlease review our Affirmative Action Policy.Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.