Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Now in my 14th year as a State Farm agent, I came into agency life after 11 years in finance, bringing with me a strong foundation in customer service, financial guidance, and relationship-building. Our agency has been fortunate to earn multiple State Farm awards and achievements, but we're just getting started! Our team has grown to 15 members and continues to expand as we serve our community with care and consistency.

Im a proud UCLA graduate, and outside of work I'm a car enthusiast, an outdoors lover, and a passionate sports fan. Community support is a core part of who we arewe actively contribute to annual toy drives and partner with organizations like the Ronald McDonald Charity to support children and families battling cancer.

Our culture is built on development, adaptability, teamwork, and the belief that we only win together. Theres no micromanagement herejust a high-performing group of self-motivated team players who are committed to getting better every year. We offer paid holidays, vacation time, health benefits, a 401k, and a strong work-life balance to support our team's growth.

Our mission is to remain the go-to agency for our community, trusted to guide people through their most important financial decisions and to grow right alongside them. If youre driven, collaborative, and excited to be part of a team that moves forward together, youll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Stan Tolesnikov - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.