Administrative Associate III - Ivalua Supplier Onboarding Support

Overview Administrative Associate III – Ivalua Supplier Onboarding Support Pay Rate: $25.73/hr - $33.30/hr (based on education and experience). Responsibilities Supplier Coordination & Guidance: Use Ivalua’s in-application messaging to proactively contact suppliers. Provide clear instructions and requests to ensure onboarding paperwork and compliance documentation are completed correctly. Technical Troubleshooting: Serve as the first point of contact for suppliers facing technical or procedural hurdles during onboarding. Collaborate with Local Data Stewards to resolve data entry errors or system bottlenecks. Escalation Management: Identify non-responsive suppliers and escalate to the assigned Buyer to verify contact information and reinforce onboarding urgency. Identify gridlock within internal approval workflows and escalate to the appropriate internal approval groups to ensure timely authorization and movement of the onboarding packet. Stakeholder Communication: Maintain transparent and consistent communication regarding onboarding status with internal stakeholders (Buyers, Program Managers) and external customers (Suppliers) to manage expectations and timelines. Reporting & Metrics: Update tracking metrics and dashboards to reflect real-time status of each supplier in the pipeline, providing visibility into onboarding velocity and potential risks. Maintain a regular and predictable work schedule. Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others to maintain a positive and productive work environment. Perform other duties as necessary. Qualifications Required Education, Experience, & Skills: High School diploma or equivalent plus 2 or more years of related experience. Each higher-level related degree (Bachelor’s or Master’s) may substitute for two years of related experience. Degree must be from an accredited institution. Preferred Education, Experience, & Skills: Previous experience in procurement, supply chain administration, or supplier management. Familiarity with Ivalua or similar Supplier Relationship Management (SRM) software. Strong written and verbal communication skills, with the ability to guide external parties through complex administrative and technical processes. Ability to troubleshoot basic system issues and navigate internal organizational structures to resolve bottlenecks. High attention to detail and the ability to manage a high volume of supplier files simultaneously. #J-18808-Ljbffr Apollo Professional Solutions