Office Manager

This role offers a base pay range of $55,000 to $75,000 per year as a starting point. Your actual salary will reflect your skills and experience. Office Manager – Farmers Insurance We are looking for an experienced Office Manager to join our growing team at Farmers Insurance. As the Office Manager, you will play a key role in overseeing the daily operations of our agencies, ensuring efficiency and compliance, and fostering a positive work environment. This position requires a proven leader within the insurance industry with a passion for customer service and sales. Responsibilities Oversee the day‑to‑day operations of the agency to ensure a smooth, organized, and efficient workflow that supports business objectives. Organize and prioritize tasks to maximize office productivity and maintain operational excellence. Supervise and support a team of administrative, sales, and customer service staff by providing ongoing coaching, mentorship, and performance management. Partner with agency leadership to manage sales goals, production metrics, and team accountability. Actively contribute to sales growth by achieving a minimum of $15,000 in Gross Written Premium per month. Manage office inventory and supplies, ensuring proper maintenance of equipment and coordination with external vendors. Act as the primary point of contact for customers, addressing inquiries and resolving concerns promptly and professionally to ensure a positive client experience. Ensure the office operates in compliance with internal policies, company procedures, and industry regulations. Maintain current knowledge of insurance standards and company updates. Utilize your understanding of insurance policies, billing, and underwriting to support the team and ensure efficient customer‑facing processes. Collaborate with the sales team to identify customer needs, promote cross‑sell and upsell opportunities, and effectively communicate the value of Farmers Insurance products. Coordinate onboarding and training for new team members to promote consistent processes and a high‑performing, knowledgeable office environment. Foster a collaborative and customer‑centric work culture that reflects the professionalism and values of Farmers Insurance. Requirements Minimum of 3 years of experience in the insurance industry. Willingness to obtain a Property & Casualty license (study materials provided by Farmers at no cost). Proven experience managing teams, with the ability to motivate, train, and develop staff. Exceptional organizational and multitasking skills, with the ability to handle competing priorities effectively. Strong verbal and written communication skills, with an emphasis on professionalism and customer service. Proficiency in Microsoft Office Suite, ability to learn CRM platforms, and familiarity with insurance‑specific software. Bilingual (Spanish/English) highly encouraged. Experience in sales, with the ability to support and contribute to policy sales, upsell, and cross‑sell insurance products effectively. Ability to identify customer needs and align solutions with Farmers Insurance products to drive revenue growth. Benefits Career growth opportunities within the agency. Training & licensing support. Competitive pay with bonus opportunities. Paid time off: holidays, PTO. #J-18808-Ljbffr