Specialist - System Operations

Role Description

We are seeking a Specialist - System Operations, reporting to the Director of Systems Operations, to join our team. In this role, you'll help ensure the reliability, performance, and availability of critical production systems that support Nasdaq's global business operations.

The Systems Operations team is responsible for ensuring the reliability, performance, and availability of critical production systems that support Nasdaq's global business operations. This team plays a key role in maintaining highly available infrastructure and driving operational excellence through automation, monitoring, and continuous improvement.

You'll fit right in if you're proactive, detail-oriented, and enjoy solving complex technical challenges. You thrive in fast-paced environments, take ownership of your work, and are always looking for ways to improve processes through automation and innovation.

Shift Information:

• This role follows a four-day work week with 10-hour shifts.
• US (Remote): 7:00 AM – 5:00 PM EDT, Friday – Monday or Saturday – Tuesday.
• Weekend support is an essential part of the role.

What You Will Do

• Monitor and perform first-level response and troubleshooting of infrastructure alerts using HP OMi.
• Troubleshoot file system, memory, and CPU utilization alarms on server systems (RHEL, Rocky Linux/CentOS and Windows).
• Manage server operations, including hardware maintenance, BIOS updates, RAID components, and virtualization platforms such as Hyper-V.
• Perform Linux and Windows server patching, health checks, and activities required to maintain compliance and ensure system availability.
• Automate operational tasks using Python and Git, and proactively contribute to process improvement initiatives.
• Proactively and independently work on projects as needed.
• Manage work through ticketing systems, provide operational support, and collaborate with engineering teams to resolve incidents and escalations.
• Create and maintain technical documentation, knowledge articles, best practices, and procedures using Confluence.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, with 7+ years of experience supporting enterprise server infrastructure and production environments.
• Strong knowledge of Linux and basic Windows server administration, including the ability to identify and remediate hardware issues using iDRAC, iLO, and related tools, with a working knowledge of server and networking hardware.
• Extensive experience using a programming language such as Python, with basic Ansible/Shell scripting and/or PowerShell knowledge.
• Experience working with API calls, extracting datasets, and utilizing data for analytics and operational insights.
• Excellent written and verbal communication skills, including Microsoft Office experience, with the ability to effectively document and communicate technical information.
• Self-motivated, reliable team player who consistently works to enhance system performance, improve systems availability, and drive operational excellence.

Nice to Have

• RHCSA, MCSE, or similar technical certifications.
• Experience with cloud technologies.
• Familiarity with Splunk, Terraform, Tanium, Ansible Automation Platform, Foreman, Git, or similar tools.
• Knowledge of financial services, trading systems, or other highly available, mission-critical environments.

Benefits

• Competitive rewards package that recognizes the unique needs of our employees and their families.
• Significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth.
• 401(k) program with 6% employer match.
• Employee Stock Purchase Program with 15% discount.
• Student loan repayment program up to $10k.
• Company paid life and disability plans.
• Generous paid time off.
• Comprehensive medical, dental and vision coverage.
• Health spending account with employer contribution.
• Paid flex days to support mental wellbeing.
• Gym membership discounts.
• Hybrid home/office schedule (for most positions).
• Paid parental leave.
• Fertility benefits.
• Paid bereavement leave.
• Company gift matching program.
• Employee resource groups.
• Paid volunteer days.
• Education Assistance Program.
• Robust job skills training and Professional development opportunities.