Shift Leader - Franchise

Shift Lead

The Shift Lead has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers.

Deliver The Goods! - On each shift, you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!

Use the Tools - leverage company provided materials to train, coach, and run high performing shifts

Get Dirty - be a hands-on working manager

Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost, and labor to name a few

Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Lead, Manage, and Accountabilities:
   • Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post-shift meetings and align the Team with the goals!
   • Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success!
   • Set Clear Expectations - Define the standards with great training and be vocal about the expectations at Dillas. Be a great coach.
   • Communication - Give feedback and seek feedback. We want to communicate really well and have an open-door mentality when confronting issues.
   • Follow up - You've given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Let's root cause why and put a plan in place to succeed next time.
2. You're a Big Dilla:
   • Be a great coach - train the Team on proper Dillas procedures on each shift
   • Inspire - motivate Team to maximize their potential on each shift
   • Acknowledge - Understand the Team made a choice to work with us. Thank them often.
   • Award - Celebrate the successes! Recognize the Team for PRIMO performance!
3. Team and Customer Safety:
   • Prioritize people - know that Team and Customer safety is our number one priority
   • Rules - know the rules and ensure they're followed by all
4. To Do's:
   • Own your seat at the table - support and promote all programs and initiatives of your restaurant
   • Stay organized - plan ahead and play your part to support your Leadership Team
   • Do it Now - have an action-based mentality and always go the extra mile
   • Add to your plate - strive to develop yourself, strive to take on more responsibility, and grow personally and professionally!

CHARACTER TRAITS:

Empathetic. Authentic. Passionate. Positive. Integrity. Fun. Engaged.

Efficient. Accountable. Striving. Focused. Organized. Productive. Professional.

ADDITIONAL REQUIREMENTS:

• Must be 16 years of age or older
• Proficient in a variety of technology systems
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

WHAT WE HAVE TO OFFER YOU:

• Industry-leading pay with tips
• 4 Formal Reviews per year (pay increase opportunities)
• Enthusiastic Culture: Fun restaurant contests
• You're a Big Dilla team program that focuses on Appreciation, Awards, Acknowledgement
• Cause-driven Community Impact
• A seat at the leadership table
• Guaranteed Bonus Program
• Flexible work schedules
• Food Discounts - eat FREE every shift
• 40 Hours of Paid Time Off
• Closed on Major Holidays!