Director of Technical Services

Director of Technical Services – Houston, TX

The main duties and responsibilities of a Director of Technical Services:

Executive Team Support

• Support the executive team and its goals and objectives towards a unified brand.
• Have a hands-on active role in all markets and technical aspects of the Waterworks

Technical Support

• Maintain a municipal non-revenue database of activities and documented approvals in CRM system.
• Create technical help letters and information for customers with the assistance and approval of engineering.
• Review construction documents for compliance and product selection for sales efforts.
• Establish technical procedures for all technical service sales support activities and products.
• Create and submit product submittals for approval and then follow up involving sales force.
• Maintain and update web site with most current product brochures.

Outside Sales Support

• Develop sales tools to assist in training and selling efforts.
• Assist sales force in creating submittal packages for project and municipality approvals.
• Presentations / Lunch and Learns
• Technical support
• Trade show support
• Assist Sales in customer selling and sales call presentations as needed.
• Assist in National and regional sales meetings.
• Assist in customer tours.
• Continuous sales and product training.

Inside Sales Support

• Maintain CSR training binders.
• Review specifications for construction projects for compliance or submittal alternatives.
• Technical Support
• Continuous product, application, substitution, and industry training.

Training

• Outside Sales training; presentation, sales roll play, Product hands on familiarization, Industry history and knowledge, history & brand.
• Inside Sales training; CSR binder, Industry history and knowledge, Product applications, Product substitution, Product hands on familiarization, history & brand.
• Maintain and keep records of all training activities.
• Customer training presentations
• Assist Sales and Management in creating standard presentation.
• Take ownership of internal and external market/product training and sales support.

Engineering Support

• Act as a liaison between Engineering Department and Inside/outside sales.
• Manage internal and external technical specifications, submittals, and certificate of conformance in conjunction with engineering.
• Assist engineering with sales input for designs, modifications, testing or research.
• Assist and monitor engineering lab testing of new and modified products.

Warranty / Liability

• Oversee, monitor, and act as the interface on all warranty/liability issues in CRM system. Coordinate with Engineering for corrective action and dispositions.
• Job site visits and evaluation of product installations with claims.
• Documenting all issues and evaluation of any claims.

Requirements

• 5 years Engineering experience
• 5 years Sales experience
• 5 years’ experience in the waterworks industry
• Proficiency of CRM systems, Outlook, Word, Excel, PowerPoint and Adobe Acrobat
• Experience in internal and external presentations for groups of all sizes.
• Ability to work in testing lab and knowledge of utility construction field operations.
• The position is based at corporate office in Houston, TX and requires occasional travel.