Technical Account Manager (TAM) - Solutions Architect and AM

Job Description Job Description Position Summary The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends: 50% Technical Design / Pre-Sales Engineering 30% Account Management / Client Retention 20% Solution Selling / Deal Development The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support. Key Responsibilities I. Technical Solution Architecture (50%) Conduct walkthroughs and technical assessments Design Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillance Prepare scopes of work, risers, BOMs, diagrams Standardize classroom AV and security packages Support RFP responses Work with operations on design handoff and feasibility II. Account Ownership (30%) Serve as the single point of contact for assigned accounts Maintain long-term relationships with IT directors, principals, and facilities teams Conduct quarterly reviews, check-ins, and site evaluations Track project progress and coordinate resolutions (non-technical) Ensure client satisfaction and build trust III. Solution Selling (20%) Identify new needs, expansions, and upgrades Present solutions in clear, simple language Assist with pricing, proposals, and technical quoting Influence decision-making with expert-level knowledge Drive revenue from assigned accounts Ideal Candidate Profile This hybrid role requires: ✔ Strong technical background AV systems Structured cabling Surveillance and access control Networking principles TIA/BICSI standards ✔ Strong client-facing soft skills Presenting Documenting Managing expectations Negotiating Educating school staff ✔ Experience in one of these roles: Lead Technician ready for a commercial-facing role Pre-Sales Engineer wanting account ownership Solutions Architect wanting more client engagement Technical Account Manager from an AV/security integrator KPIs Accuracy of designs Account retention Revenue growth from existing accounts Customer satisfaction (CSAT) Low rate of change orders Pipeline won with TAM involvement Compensation Strategy (Competitive for Houston Market) Base Salary - competitive base salary based on depending on certifications + experience Commission - Tiered commission structure based on Gross Profit