Automotive Warranty Claims Adjuster

Build the future with us. Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Warranty Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability. What you’ll accomplish with us Answer inbound calls from customers, repair facilities, and dealers. Initiate automotive claims, gather pertinent information, and document details in the Toro database. Research contracts to verify coverage and claim eligibility. Validate parts and labor estimates using Alldata or Mitchell Pro Demand. Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods. Explain repair procedures and contract terms clearly to customers. Provide claim summaries and notes to Team Leads and Supervisors for review. Process vehicle information, physical mail, and administrative tasks related to claims. Perform callbacks to repair facilities and customers as directed. What could accelerate your success in this role Strong customer service and communication skills. Accuracy and speed in data entry (30 words per minute with high accuracy). Solid critical thinking and organizational skills. Adaptability and teamwork in a fast‑paced environment. At least 2 years of experience in automotive repair/claims or call center customer service. High School Diploma or equivalent (ASE certification preferred). Fluency in Spanish is considered a strong asset. Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits Flexible Health, Dental and Vision insurance 401(k) with company match PTO Employee and family assistance program Performance bonus Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H‑1B visas and participation in STEM OPT work authorizations. #J-18808-Ljbffr