Patient Coordinator

Job Description

Job Description

Patient Coordinator – Psychiatric Practice

Full-Time

About the Practice

We are a fast-growing, busy psychiatric practice that values professionalism, teamwork, and a positive workplace culture. Our environment is welcoming and genuinely supportive, with a team that works hard, stays organized, and takes pride in delivering excellent care. We move efficiently, communicate well, and truly enjoy working together—while always keeping patient care first.

As we continue to expand, we are looking for a motivated Patient Coordinator to join our team. This role will start part-time with a strong likelihood of transitioning to full-time in the near future.

Position Overview
We are seeking a Patient Coordinator to serve as the front line of our psychiatric practice. This role is essential to creating a calm, efficient, and compassionate experience for our patients—many of whom are navigating mental health challenges and truly appreciate a friendly, competent point of contact.

You’ll be responsible for patient check-in, scheduling, phone triage, documentation, and overall office coordination. The ideal candidate is a go-getter who can juggle tasks, stay organized in a busy environment, and communicate with empathy and professionalism.

Responsibilities

• Greet patients and facilitate a smooth, welcoming check-in process
• Update patient demographic and insurance information
• Collect copays and outstanding balances
• Schedule appointments and manage calendars
• Answer phone calls and appropriately triage patient needs
• Coordinate refill requests
• Handle incoming and outgoing documentation (mail, fax, records)
• Maintain accurate and confidential patient records

Qualifications

• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Comfortable multitasking in a busy medical office
• Proficiency with basic computer programs (Microsoft Office or similar)
• Previous office or healthcare experience preferred

Benefits & Perks

• Competitive compensation
• Professional, team-oriented work environment
• Opportunities for growth and advancement
• Supportive leadership and access to tools that promote efficiency and success