Telecom Billing Analyst

IDR is seeking a Telecom Billing Analyst to join one of our top clients for an opportunity in Georgia.  This role involves supporting the management of telecommunications and network service operations, with a focus on process improvement, reporting, vendor management, and operational support within a large enterprise or government environment.

Position Overview for the Telecom Billing Analyst:

• Analyze telecommunications and network service operations to identify inefficiencies and recommend process improvements.
• Develop, document, and maintain operational procedures, workflows, standards, and governance processes.
• Support continuous improvement initiatives by identifying opportunities to streamline processes, improve efficiency, and optimize service delivery.
• Develop and maintain reports, dashboards, and metrics related to service requests, incidents, assets, projects, usage, and vendor performance.
• Manage relationships with telecommunications vendors, review invoices, reconcile billing, and maintain accurate service inventories.

Requirements for the Telecom Billing Analyst:

• 5+ years of experience in business analysis, IT operations, service delivery, or process improvement.
• Experience documenting business processes, workflows, procedures, and operational standards.
• Experience analyzing data, creating reports, and developing metrics or dashboards for business stakeholders.
• Experience managing vendor relationships, reviewing invoices, reconciling billing, and tracking service costs.
• Experience supporting IT infrastructure, telecommunications, networking, or enterprise technology services.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.