Conference Services Manager

Conference Services ManagerSkip to main contentWe use cookies to make the safest and most effective website possible.# CareersConference Services Manager page is loaded## Conference Services ManagerApplylocations: Hilton College Station, Texastime type: Full timeposted on: Posted Todayjob requisition id: JR108486# **COMPANY OVERVIEW**# At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit to learn more about our existing hotels, other exciting job opportunities and our company.**POSITION PROFILE**The Conference Services Manager serves as the primary liaison between clients and the hotel, ensuring seamless execution of meetings, conferences, and group events from contract to completion. This role is responsible for planning, organizing, and managing all details related to group room blocks, meeting logistics, catering coordination, billing, and client satisfaction. The Conference Services Manager drives revenue through strategic upselling while delivering a high-touch, professional service experience that strengthens client loyalty and supports the hotel’s financial goals.**ESSENTIAL RESPONSIBILTIES****Event Planning & Coordination*** Partner with meeting planners to design and execute successful events that meet client objectives and align with hotel standards.* Coordinate all aspects of assigned groups, including guest room blocks, meeting and banquet space, audiovisual needs, menus, décor, and transportation.* Create detailed Banquet Event Orders (BEOs), group resumes, and internal communication tools that clearly outline event specifications for operational teams.* Ensure flawless communication of event details across departments — including Banquets, Culinary, Front Office, and Engineering — to guarantee seamless delivery.**Client Relationship Management*** Serve as the main point of contact for clients from the initial planning phase through post-event follow-up.* Conduct pre-conference meetings to review event logistics, introduce key hotel personnel, and confirm all details.* Provide on-site support during events as needed to ensure guest satisfaction and immediate resolution of issues.* Conduct post-conference evaluations with clients to gather feedback, address concerns, and identify opportunities for future business.**Revenue & Financial Accountability*** Maximize event profitability through effective upselling of menus, enhancements, and ancillary services.* Accurately manage group billing, ensuring timely and complete posting of charges, review of banquet checks, and preparation of final invoices.* Track attrition, cancellation fees, and other revenue-impacting items in accordance with contractual terms.* Maintain awareness of budget goals and contribute to overall departmental revenue targets.**Communication & Collaboration*** Prepare and distribute accurate group resumes and BEOs to all departments to ensure consistent delivery of client expectations.* Participate in weekly group pick-up meetings, pre-conference briefings, and post-event reviews.* Maintain ongoing communication with Sales, Revenue, and Operations teams to ensure smooth transitions from booking to service.* Exhibit a collaborative and professional approach when interacting with clients, vendors, and internal teams.**Systems, Organization & Compliance*** Maintain accurate, organized client information and event documentation in the CRM system (e.g., Delphi, Amadeus).* Ensure compliance with all hotel policies, brand standards, and safety procedures.* Protect financial assets through proper control measures and oversight of billing and contracts.* Stay informed on industry trends and best practices to continuously enhance service delivery.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES**:* Ability to perform critical analysis and manage wide-range of information.* Extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry.* Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image. Listen effectively.* Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives. Communicate to both, guests and fellow associates, professionally and positively.**PHYSICAL DEMANDS*** Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions* Hotel tours, sales calls, trade shows# BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Team Member Awards and Recognition programs throughout the year* Food and Beverage Discounts* Tuition ReimbursementIf you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Texas life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes the Hilton College Station a one-of-a-kind in Aggieland!### College Station - Hilton# # The Hilton College Station stands tall in the heart of Aggieland in College Station, TX. Located just minutes from Texas A&M, the hotel offers 301 luxuriously appointed guest rooms and suites. Enjoy views of the area or the newly designed outdoor pool & cabanas. Not only has the hotel undergone an extensive, multi-million-dollar renovation, it also offers two one-of-a-kind experiences in the area. An exciting, on-site challenge course offers innovative and inspirational team building that will change a standard meeting into a meaningful experience that will be remembered long after departing. Reveille is the newest and hottest rooftop bar that is taking College Station by storm. Situated on the top floor of the hotel, Reveille offers an incredible selection of beer, wine and craft cocktails, while offering guests unparalleled 360-degree views of the beautiful Brazos Valley. Ignite restaurant offers guests breakfast, lunch and dinner and the café serves Starbucks coffee drinks and a variety of pastries, light bites and beverages.For those seeking an elevated meeting and event experience, the Hilton College Station is the clear choice. Offering over 27,000 sf of IACC Certified event space, including an 11,000 sf ballroom and a 3,500 sf amphitheater, the Hilton College Station can accommodate a wide variety of events up to 1,400 attendees. The dedicated team of event planners will help design the perfect agenda. #J-18808-Ljbffr