Clubhouse Attendant

Club Attendant

Oversees the clubhouse facility during the hours set by the Board of Directors and provides excellent customer service to residents. The Club Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Responsibilities

• Update the activities calendar as directed by the Clubhouse Manager or Community Association Manager.
• Conduct hourly rounds of the clubhouse and pool deck to monitor facility usage, cleanliness, safety, and maintenance concerns. Report any issues to management.
• Ensure all safety precautions, policies, and procedures are followed while performing assigned duties.
• Maintain the cleanliness and organization of the clubhouse and surrounding areas as needed.
• Address and follow up on resident complaints, concerns, and maintenance issues, notifying the appropriate manager when necessary.
• Assist with resident notifications, announcements, and special communications as directed.
• Attend and assist with scheduled community activities and events as needed.
• Organize, lead, or assist with community events such as bingo nights, domino nights, and other recreational activities, including making announcements and speaking on a microphone.
• Greet residents and visitors at the front guard post, verify information, and accurately record resident and guest entries according to established procedures.
• Utilize creative platforms such as Canva to design flyers, posters, event announcements, and other promotional materials for community activities.
• Provide residents with accurate information regarding Galleria rentals, including availability, rental rates, policies, and requirements. Assist with the booking process, preparation and completion of rental contracts, and maintenance of accurate booking records and scheduling sheets, ensuring all reservations follow established procedures and receive required management approval.
• Provide friendly, professional customer service to residents, guests, and visitors.
• Perform additional duties and responsibilities as assigned by the on-site Community Association Manager or Clubhouse Manager.

Qualifications

Education/Training/Certifications/Licenses:

Entry level position. High school diploma or equivalent.

Experience/Knowledge/Skills:

One (1) to two (2) years of front desk or club house attendant experience preferred. Strong customer service skills required. Effective verbal and written communication skills.

Computer literacy:

Intermediate command of computer hardware/software is required.

Language Requirements

English is required. Multiple language fluency is desirable.

Travel and Availability Requirements

May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for front entrance when needed. Ability to work extended hours and weekends based on scheduling needs.

Physical Requirements

Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time. Handle, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions. Complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. May be requested to work overtime and weekends for special program events.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason. Further, your signature on this job description does not change the at-will nature of your employment.