Director, Customer Security Response

Director of Customer Security Location: Bellevue, WA or San Francisco, CA. Reporting to the Director of CREST. What You’ll Actually Be Doing Personally lead the most complex customer security investigations across APAC and US West, including multi-cloud data exfiltration scoping, novel attacker tactics, techniques, and procedures (TTPs), and advanced API abuse—using tools like Splunk and SQL to determine scope, timeline, and exfiltration vectors. Serve as the final technical authority on containment decisions for the region, including credential rotation, OAuth revocation, IP blocks, and deployment moratoriums, and lead high-stakes customer calls—including those involving legal counsel or regulatory pressure—without requiring senior escalation. Own regional operations including staffing, capacity planning, on-call scheduling, and case assignment, while setting quality standards for investigation documentation and customer‑facing notifications across APAC and US West. Drive cross‑functional engagement with Detection Engineering, Threat Intelligence, Product Security, and Legal to close detection gaps, and lead the team's transition from manual investigation to AI‑driven automated triage and scoping. You're Our Person If… Have 10+ years in information security, including at least 5 years leading hands‑on incident response—and you are currently performing technical investigations, not purely managing. Can independently scope data exfiltration across APIs, bulk exports, and connected apps in multi‑tenant SaaS environments, and write complex multi‑source Splunk and SQL queries, including regex‑based correlation. Have a demonstrated track record of leading complex, high‑severity incidents end‑to‑end—from technical investigation through executive communication and regulatory notification (including GDPR, DORA, and state breach notification laws). Have built and managed high‑performing, globally distributed security teams with clear performance standards, and can influence cross‑functionally across Engineering, Legal, Product, and customer‑facing organizations. Even Better If… Have experience managing AI and automation programs within security operations, including agentic workflows or detection automation. Hold relevant certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), Offensive Security Certified Professional (OSCP), or Certified Information Systems Security Professional (CISSP). Have deep familiarity with the Salesforce platform ecosystem (Core, Marketing Cloud, Commerce Cloud) or comparable large‑scale SaaS environments. Have a background in advanced threat hunting, behavioral modeling, or detection engineering programs. Benefits and Compensation In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $197,300 – $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 – $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Equal Employment Opportunity Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This means that at Salesforce, we believe in equality for all. We are committed to creating a workplace that is inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Know your rights: workplace discrimination is illegal. #J-18808-Ljbffr salesforce.com, inc.