Commercial Real Estate Client Relationship Manager

Client Relationship Manager ABOUT US Lake Washington Partners is driven by a mission to build one of the US’s great real estate portfolios. Co‑founded by brothers Jordan and Jeremy Lott in 2006, our portfolio spans 11.6M square feet and 49 buildings across 10 states including urban and suburban office buildings, diverse industrial properties, and multi‑family apartments under our Refound Residential brand. Each of our properties is a testament to our commitment to quality, efficiency, and long‑term success. We are a private, family‑owned company guided by respect, honesty, integrity, collaboration, and longevity. These core values guide every decision we make and relationship we build. We believe greatness comes from the right blend of financial success, operational excellence, and social responsibility because our actions impact not just our investors and employees, but the broader community around us. That’s why we drive to be not only good at what we do, but good for those we serve. POSITION SUMMARY The Client Relationship Manager will lead cross‑functional initiatives aimed at enhancing the customer experience for one of our firm’s key industrial clients. This role is dedicated to breaking down organizational silos and building alignment across teams—including construction management, property management, facilities, engineering, asset management, and accounting—to improve processes, strengthen communication, and deliver consistent, high‑quality service. The ideal candidate combines exceptional project management skills with a collaborative mindset, excellent communication abilities, and a proven track record of driving organizational change. DUTIES & RESPONSIBILITIES Strategic Program Leadership Lead the design and execution of a cross‑functional program focused on improving client satisfaction, operational efficiency, and service delivery. Translate high‑level objectives into actionable project plans with measurable outcomes, timelines, and milestones. Establish frameworks to track progress, measure success, and continuously refine processes. Cross‑Functional Team & People Leadership Manage a dedicated project team drawn from multiple disciplines (construction, property management, facilities, engineering, accounting, asset management). Provide coaching, mentorship, and professional development opportunities for team members, strengthening individual capabilities and overall team performance. Facilitate collaboration by breaking down silos, creating clear communication channels, and ensuring role clarity across functions. Foster a culture of accountability, teamwork, and client‑first thinking. Client & Stakeholder Engagement Serve as the primary point of contact for the client’s senior representatives, ensuring alignment on priorities, expectations, and outcomes. Provide regular updates and executive‑level reporting on performance, risks, and opportunities. Facilitate effective decision‑making by preparing recommendations, presentations, and communication materials for internal and external stakeholders. Process Improvement & Best Practices Map existing workflows and identify bottlenecks, redundancies, or inefficiencies impacting the client experience. Research and establish industry best practices to elevate service delivery standards. Recommend and implement process improvements and standardized practices to streamline communication and operations. Evaluate whether functions are best supported by in‑house resources or outsourced partners and provide recommendations to optimize cost, quality, and efficiency. Identify, assess, and implement technology solutions (workflow tools, data platforms, communication systems, reporting dashboards) that improve collaboration, reporting, and client experience. Change Management & Communication Act as a change agent, guiding the organization through cultural and operational shifts to improve collaboration and client outcomes. Ensure consistent communication across teams, reinforcing shared goals and progress. Promote transparency, proactive problem‑solving, and alignment with client objectives. EDUCATION &/OR EXPERIENCE Bachelor’s degree in Business, Real Estate, Project Management, or related field (Master’s preferred). 8+ years of progressive project or program management experience, ideally within commercial real estate or professional services. Demonstrated success leading cross‑functional initiatives involving diverse teams and complex stakeholder groups. Strong background in process improvement, best practice development, and resource evaluation. Proven ability to coach, mentor, and grow high‑performing teams. Exceptional communication, facilitation, and presentation skills; able to influence and align senior stakeholders. Strong organizational skills with ability to manage competing priorities and deliver results in dynamic environments. PMP, Lean Six Sigma, or related certification a plus. JOB SKILLS & ABILITIES Collaborative Leadership – inspires trust, builds consensus, and motivates cross‑functional teams. Coaching & People Development – invests in others’ growth and builds team capability. Strategic Problem Solving – identifies root causes, develops actionable solutions, and drives measurable impact. Operational Mindset – focuses on process improvement, efficiency, and scalable frameworks. Client‑Centric Thinking – keeps the client’s experience and outcomes at the forefront of all decisions. Change Leadership – adept at navigating resistance, influencing stakeholders, and fostering adoption of new ways of working. Reports to: Director of Asset Management Department: Asset Management FLSA Status: Exempt Position Location: Bellevue, WA Salary Range: $125,000 -$165,000, depending on experience. Bonus : Eligible for an annual discretionary bonus. BENEFITS Medical, dental, vision, and other health & wellness benefits. Life, AD&D, and disability insurance. 401(k) plan with company match up to 5% of earnings. Paid time off, paid holidays, and paid parental leave. Company‑sponsored tuition reimbursement and professional development opportunities. Employee discount programs for company services and equipment. Applicants must successfully pass a drug test and background check, which will be conducted in accordance with applicable state and local laws. #J-18808-Ljbffr