Installation and Service Technician

Installation And Service Specialist

As an Installation and Service Specialist, you'll lead the charge in installing, commissioning, maintaining, and decommissioning state-of-the-art Mobile Sterile Processing Departments across North America. You'll coordinate deliveries, direct subcontractors, ensure seamless execution of complex projects, and perform technical installations, all while working in a dynamic matrix environment with cross-functional teams. If you're a hands-on problem solver who thrives in fast-paced, customer-focused settings, this is your opportunity to make a real impact.

To support and service our customers, candidates must be based out of the Raleigh, NC or Durham, NC areas.

What You Will Do As An Installation And Service Specialist:

Primary Responsibilities New and Relocation Installations (90%)

• Conduct pre-installation audits of hospital utilities to ensure readiness for equipment setup.
• Complete all service documentation related to installation activities.
• Verify that delivered equipment aligns with customer specifications.
• Commission the STERIS Mobile SPD (Sterile Processing Department) by setting up, leveling, and expanding the 53-foot expandable trailer unit.
• Make all internal mechanical, electrical, and plumbing connections; load ancillary equipment such as sinks, prep and pack stations, transport carts, and manifolds.
• Direct and coordinate onsite trade workers (e.g., drivers, electricians, plumbers, general contractors) for final facility connections.
• Provide operational in-service training on the Mobile SPD to clients.
• Obtain client signatures upon commissioning completion and submit documentation to the Project Manager.
• Maintain deployed Mobile SPD units, including performing field upgrades, modifications, preventive maintenance, installations, and responding to customer requests.
• Serve as the primary customer liaison during deployment, managing relationships and conducting regular progress meetings.
• Perform quarterly and annual maintenance on deployed units across North America.
• Decommission Mobile SPD units by disconnecting utilities and unloading all ancillary equipment.
• Direct onsite trades during decommissioning and ensure proper disconnection from facility sources.
• Obtain client sign-off upon decommissioning and file documentation with the Project Manager.

What You Will Do As An Installation And Service Specialist, Continued:

Administrative and Documentation Responsibilities (10%)

• Manage assets for all assigned STERIS equipment.
• Purchase and maintain inventory to support Mobile SPD operations.
• Maintain accurate service records in Siebel for all performed work.
• Complete and close out all Mobile SPD-related service requests.

The Experience, Skills, And Abilities Needed:

• High School Diploma
• 5-8 Years technical service experience, preferably with medical equipment.

Preferred Experience:

• Specific knowledge of Siebel applications preferred.
• Completion of HVAC, mechanical, electrical, or electronic technical school training preferred.
• Working knowledge of installation processes, including but not limited to pre-installation requirement and construction (HVAC, electrical, plumbing, etc.).
• Strong project management skills.
• Ability to research and understand City, State, and Federal construction or building codes preferred.
• Ability to read and understand blueprints.

Pay range for this opportunity is $27.00 - $35.00 an hour. This position is eligible for bonus.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.