Payment Management Specialist

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.


As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.


Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.


Come change the game with us. Apply today!


We are looking to hire a full-time Payment Management Specialist , a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Schedule: Monday-Friday with a start time between 10am-1pm.

Pay rate: $16.50 / hour


Start date: Monday, July 6th

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from 4:00pm-8:00pm. Additionally, there will be in-department training during your regularly scheduled shifts.

What our employees say they love most about working here:

• Their coworkers!
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities

• Interacting with customers through phone and email to determine the validity of an order or shipment
• Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
• Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
• Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
• Answering incoming calls and emails from customers regarding orders that have been canceled for verification

Qualifications

• Proficient computer navigation skills, particularly the ability to multi-task
• Written and oral communication skills, including professionalism while speaking with internal & external customers
• Positive attitude and solutions-oriented
• Previous customer service experience preferred

#LI-AF1


Benefits

• 30-50% employee discount
• Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
• Casual dress code - Wear your sneakers to work!
• Medical / dental / vision coverage
• 401(k) with Roth option and company match
• Opportunities for advancement
• Learning and development opportunities
• Education reimbursement program
• Life insurance
• Employee Resource Groups
• Referral bonus program
• Recognition and appreciation initiatives