Financial & Headcount Forecasting Lead - Customer Segment Consultant II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Financial & Headcount Forecasting Lead provides an integrated view of headcount, capacity, workforce movement, and financial forecasts across supported Consumer Investments businesses. The role partners across Finance, Workforce Management, Talent Acquisition, Capacity Planning, and business leadership to translate complex information into clear insights, recommendations, and workforce decisions.

This job is responsible for leading cross-functional initiatives aligned with enterprise strategy and goals, with accountability for strategic planning, execution, and oversight. Key responsibilities include driving process transformation, developing business cases, managing risk across workstreams, and ensuring integration across product, channel, and operations teams. Job expectations include influencing decisions, maintaining stakeholder relationships, overseeing change management, and delivering outcomes through governance and performance tracking.

Responsibilities:

• Own and maintain headcount, licensing, and workforce financial forecast models, ensuring accuracy and alignment with business strategy, capacity needs, and financial plans.
• Lead forecast planning in partnership with Finance, Capacity Planning, Workforce Management, Talent Acquisition, and line-of-business leaders.
• Develop and manage and coordinate the delivery of dashboards, reporting, and executive presentations covering headcount, attrition, recruiting, licensing, and performance against targets.
• Monitor performance against forecast, identify key drivers and risks, and recommend adjustments to staffing, hiring, and workforce plans.
• Provide an integrated view of capacity, workforce movement, and financial commitments across supported businesses.
• Lead stakeholder reviews and translate complex analysis into clear insights, decisions, and actions.

• Deliver scenario analysis and recommendations that support business strategy, workforce efficiency, and responsible growth.Provides oversight and direction for multiple workstreams within enterprise initiatives, ensuring alignment with overall transformation goals and business strategy
• Defines workstream objectives, timelines, and deliverables, and lead disciplined execution to achieve measurable outcomes.
• Coordinates efforts across product, channel, and operations teams to ensure seamless integration and progress across workstreams
• Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability
• Drive innovation and support change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation

Required Qualifications:

• 3+ years of relevant experience in workforce planning, financial forecasting, capacity planning, business analytics, or a related function.
• Strategic thinking and informed decision support, with the ability to connect workforce, operational, and financial information to broader business priorities and develop a clear point of view.
• Strong business and analytical judgment, including the ability to evaluate complex data, test assumptions, assess multiple scenarios, and recommend a practical path forward.
• Proven communication and influence skills across organizational levels, with the ability to synthesize complex information, tailor the message for different audiences, and guide team members, business partners, and senior executives toward decisions and actions.
• Learning agility and ability to navigate ambiguity, including quickly learning unfamiliar processes, data, and business areas, asking effective questions, and working independently.
• Proven relationship and credibility-building skills, with the ability to establish trusted partnerships and influence within a highly matrixed organization.
• Constructive challenge and openness to feedback, demonstrated by offering a well-supported point of view, appropriately challenging assumptions, and adapting based on new information.
• Strong collaboration, ownership, and prioritization skills, with the ability to align stakeholders, manage changing priorities, and deliver accurate, timely results.
• Advanced proficiency in Microsoft Excel and PowerPoint, including experience developing complex analyses, forecast models, and executive-level presentations.

Desired Qualifications

• Consumer Investments or comparable operational knowledge, including familiarity with centralized sales and service roles, licensing requirements, associate progression, and workforce drivers.
• Cross-functional planning leadership experience, including ownership of a planning or forecasting process that required coordinating inputs, resolving competing assumptions, establishing accountability, and driving alignment among Finance, Workforce Management, Talent Acquisition, and business leaders.
• Financial planning experience, including direct participation in recurring forecast, budget, or expense-planning cycles and partnership with Finance to translate business needs into financial plans.
• Forecasting transformation and governance experience, including simplifying, or automating models and reporting processes while strengthening controls, documentation, data quality, and transparency of assumptions.
• Advanced data analysis and technical capabilities, including experience using SQL, Alteryx, or Python to access, transform, analyze, and validate complex data from database environments such as SQL Server, Hadoop, Teradata, or comparable platforms.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Collaboration
• Oral Communications
• Decision Making
• Problem Solving
• Written Communications
• Analytical Thinking
• Business Acumen

• Critical Thinking
• Executive Communication
• Influence
• Relationship Building
• Strategic Thinking
• AdaptabilityPrioritization
• Result Orientation
• Attention to Detail
• Risk Management
• Customer and Client Focus
• Business Analytics
• Process Simplification

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)Pay and benefits informationPay range$108,000.00 - $163,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.