Telluride Sports Peaks Store Manager

Store Manager

Manage an alpine retail and ski/snowboard rental shop located in Telluride, CO. Store Manager will need to successfully manage a fast-paced retail and rental environment, multitask and manage multiple customers. Lead, mentor and train a staff of 5-10 employees on providing exceptional service to our guests. Store Manager oversees day-to-day functions of all store operations.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Prepares and maintains Standard Operating Procedures for managed location.
• Train staff on retail and rental operating procedures and processes
• Create a positive team environment
• Maintain rental fleet tunes and ASTM requirements
• Proficient in POS operations including opening/closing procedures and reporting.
• Lead daily operations, monitoring performance and budget including scheduling and payroll
• Maintain administrative responsibilities including training, staffing, budgeting and reporting
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
• Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
• Hold regular staff meetings to ensure health and safety standards and company policies are being followed.
• Address staff needs and complaints
• Establish performance goals for staff, conduct bi-annual and annual performance appraisals.
• Prepare store for retail and rental inventories
• Maintain retail / rental inventory to prevent shrink
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Willingness to support other departments in the Retail / Rental division.
• Know and enforce safety initiatives consistent with company guidelines.
• Supports Telluride Ski & Golf sustainability initiatives.
• Adheres to Telluride Ski & Golf policies and procedures.
• Promote, support and understand all activities and events occurring on or off mountain
• Communicate companywide messages and new information to staff
• Perform related tasks or special projects as assigned

Supervisory responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing staff complaints and resolving problems. Prepares and communicates weekly staff schedules. Submit payroll and compute staff commissions for each pay period.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is returning to retail sales within the company or has at least two-year previous experience in sales or retail.

Education and/or Experience:

High school diploma or general education degree (GED). Bachelor degree in related field or four years minimum of retail management experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Retail Point of Sale Systems, proficient in using Microsoft Outlook, Excel, Word and PowerPoint, internet search engines, basic accounting, and Adobe.

Other Qualifications:

Must possess excellent time management skills and the ability to work independently as well as basic computer knowledge:

• Strong communication and problem-solving skills.
• Minimum 2-year previous experience in managing or supervising employees required
• Previous experience in resort, rental operations preferred
• Knowledge of alpine rental equipment preferred
• Advanced knowledge of snow-sports preferred
• Experience in recreation or winter sports industry preferred
• Ability to work unsupervised
• Attention to detail
• Safety conscious
• Must be able to identify areas that may need improvement and have initiative to seek solutions.
• Maintain good relationships with internal staff, other store management and personnel and corporate office personnel
• Ability to work in a fast-paced retail and rental environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, weekends and overtime.

Expected pay range $58,500 to $68,500. Individual compensation decisions are based on experience and variety of factors.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with team lifting. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Work Environment:

The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is infrequently exposed to outside weather conditions.

Job Benefits:

• Free Ski Pass for employees
• Discounted pass for full-time employees' dependents
• Ski and Snowboard School Discounts / Children's Ski School Discount
• Food and Beverage Discounts for employees
• Lodging discount for employee friends and family (restrictions apply)
• Health Insurance; medical insurance, dental and vision insurance plans.

Expected pay range $58,500 to $68,500 per year. Individual compensation decisions are based on experience and variety of factors.