Retention Specialist II, Nevada RE License Required

Responsibilities Builds rapport with residents and manages all communication flow related to lease renewals Meets and/or exceeds daily, weekly, and monthly renewal performance and measures Coordinates the timely completion of all lease renewals for review by the Lease processing team Effectively communicates the lease renewal process, month to month, and lease renewal status with residents Has a thorough and detailed understanding of Progress Residential lease renewal process Represents the company to current residents and others in a courteous and professional manner – always putting customer service first Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner Understands customer needs and requirements Requirements High School graduate Nevada Real Estate license & property management permit required. High School graduate required; Associate degree preferred Must have proven inside sales experience Persistent approach with strong customer service skills Strong phone presence and experience facilitating dozens of calls per day Honest, ethical, and able to maintain confidentiality in a business setting when necessary and required Able to multi-task, prioritize, and manage time effectively Able to thrive in a dynamic, fast-changing, growth environment Fosters teamwork and mutual respect throughout the company Interacts productively in person and through technology with co-workers, team members, management, and other company personnel daily to accomplish duties and responsibilities Computer literacy, able to comfortably navigate new technology and competency in MS Office a must Flexible schedule required which may include evenings and weekends based on business needs Bi-lingual Spanish is a plus Property management experience a plus Previous use of Yardi Voyager a plus Hard Skills inside sales experience property management lease renewal process customer service Soft Skills communication customer needs understanding multi-tasking time management teamwork interpersonal skills adaptability Certifications & Qualifications Nevada Real Estate license property management permit #J-18808-Ljbffr Jobtailor