Per Diem Patient Registration Specialist

Patient Registration Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

We are seeking an energetic candidate for our Patient Access Registration Department at The University of Arizona Cancer Center @ Dignity Health St. Joseph's Hospital and Medical Center. The perfect candidate will facilitate the patient admission flow, including patient identification, accurate demographics, insurance authorization, notification and verification of insurance e-benefits to obtain accurate and prompt reimbursement. Additional duties include providing information and answering questions about payment assistance collecting co-payments, patient liabilities, compliance with HIPAA, and entering all necessary information into the hospital computer system.

As Patient Registration Specialists, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

This position is Per Diem (as needed) Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm, Monday through Friday. No weekends or major holidays are required. We are located at the Cancer Institute at St. Joseph's Hospital and Medical Center in the heart of Downtown Phoenix at 625 N 6th St, Phoenix, AZ 85004. We have onsite café and provide 2 weeks of paid training.

Primary Responsibilities:

• Communicate directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain Benefits and Insurance verification
• Point of Service Cash Collection, Co-Pays, Deductibles and Coinsurance
• Accurate Computer Data Entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and Pre-Register Patients for Emergency, Elective and Scheduled Cases
• Work with various systems including Patient Registration and Electronic Medical Record
• Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
• 1+ years of customer service experience
• 1+ years of experience with insurance policies and procedures
• Ability to work as needed day shifts, Hours of operation are Monday through Friday 7am - 5pm (Shift is assigned within those hours)

Preferred Qualifications:

• Previous experience in collecting patient copays, deductibles, etc.
• Experience submitting authorization requests and/or processing referrals
• Previous working experience with Google products
• Working knowledge of facility pricing structure and cost estimates
• Knowledge of ICD9 (10) and CPT terminology
• Understanding of Medical Terminology
• Bilingual fluency with English & Spanish

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.