Technical Service Specialist

License Services Technical SpecialistPrincipal Specialist, Business & Program Management P3Raytheon Digital Technology - Engineering Digital SolutionsFoundational Capabilities TeamHybrid role - Multiple US LocationsAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.This position will report into the Foundational Capabilities Team in the Engineering Services Department, under the Digital Engineering Solutions Directorate - Digital Technology. The Foundation Capabilities team is responsible for providing foundational support for Digital Operations Engineering/Ops and Directorate Operational requirements. In this role, the contributor will be responsible for providing IT solutions for application license service operations, configurations, sustainment, application utilization monitoring, upgrades, support tool integrations, and compliance/security approvals.What You Will Do:Administer and support engineering license servers across Windows Server and Linux environments, ensuring stability, performance, and compliance.Support application teams by providing strong operational, administrative, and technical understanding of engineering license managers (FlexLM, Reprise/RLM, CodeMeter, SentinelRMS, SentinelHASP, and vendor-specific models) to help ensure their license services run reliably across Windows and Linux environments.Maintain, troubleshoot, and enhance license managers, working closely with tool owners to monitor usage, address outages, optimize configurations, and validate entitlement alignment.Collaborate with application, infrastructure, and platform teams during sustainment activities and major version upgrades to understand upcoming changes, assess potential impacts to license managers, and ensure licensing services remain fully supported, accessible, and properly integrated across environments.Support the creation, maintenance, and evaluation of Disaster Recovery plans for license services, ensuring licensing-related components and processes are accounted for within broader DT resiliency strategies.Support monitoring, alerting, and reporting solutions for license availability, denials, peak usage, and server health across large-scale environments.Develop automated workflows using Power BI, PowerApps, and PowerShell to streamline manual processes and improve transparency for tool owners and engineering teams.Build advanced Power BI dashboards and data models leveraging big-data sets from license logs, license managers, and Splunk reports.Create and maintain documentation, including admin procedures, dashboards, SOPs, and troubleshooting guides.Partner with stakeholders across engineering, operations, cybersecurity, and DT service owners to align licensing operations with enterprise policies, audits, and roadmap requirements.Qualifications You Must Have:Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experienceWindows Server and Red Hat Enterprise Linux (RHEL) administration experience including log handling, permissions, and basic troubleshooting.Experience with one or more of the engineering license managers (FlexLM, Reprise/RLM, CodeMeter, SentinelRMS, SentinelHASP, and vendor-specific technologies)Experience automating workflows using PowerApps, PowerShell, or similar technologies.U.S. Citizen - The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceWhat We OfferOur values—Safety, Trust, Respect, Accountability, Collaboration, and Innovation—drive our actions, behaviors, and performance with a vision for a safer, more connected world.This role is NOT relocation eligible. The Selected applicant will want to live within commuting distance to one of the US locations: Northeast US (MA), Huntsville, AL; McKinney, TX; Tucson, AZ.