Epic Systems Analyst - Willow Amb

Salary: $98,000 - 138,000 per year Requirements:

• We require a bachelors degree in computer science, information technology, healthcare administration, or a related discipline.
• We will also consider candidates with 5+ years of system or application analysis, support, or similar IT experience in place of a degree, ideally in healthcare.
• We look for 1–3 years of experience in system/application analysis, support, or related IT work, with healthcare experience preferred.
• We need experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT environments.
• We expect strong skills in requirements discovery, workflow design, and testing.
• We value familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile delivery methods.
• We need the ability to communicate clearly with clinical and operational stakeholders, managed service partners, and to produce solid documentation.
• We look for demonstrated success supporting small to medium initiatives and collaborating across cross-functional teams.
• For the Application Training focus, we require Epic Training Environment Build certification or proficiency, or the ability to obtain it within the required timeframe, plus 1+ year of training environment build or application support experience.
• For the Application Training focus, Epic Principal Trainer certification is preferred, or the ability to earn it within the required timeframe.
• For the Application Build focus, current Epic certification or proficiency in one or more relevant modules is preferred.
• For the Application Build focus, 1+ year of Epic build/configuration experience is preferred, or a clear ability to learn and apply build standards quickly.
• For the Application Build focus, exposure to integration concepts such as HL7 and FHIR, interface testing, reporting/data tools, and healthcare operations is preferred.
• We value experience in a large healthcare system or hospital setting, other healthcare applications, healthcare compliance, cloud platforms such as AWS or Azure, and business intelligence or analytics tools.
• ITIL Foundation certification is desired but not required.

• We gather and refine stakeholder requirements, map current workflows, and design Epic builds aligned with operational goals and policy.
• We create and maintain specifications, decision logs, and design documentation to support traceability and change control.
• We perform gap analyses to identify configuration or workflow changes needed for upgrades, regulatory updates, or new initiatives.
• We support small projects and enhancements related to implementations and upgrades under senior guidance.
• We follow established project methodologies and help deliver assigned tasks on schedule.
• We develop and maintain documentation for system configurations, workflows, and support processes.
• In the Application Build focus, we configure records, master files, and tools such as profiles, rules, security classes, and workflows according to approved designs.
• We maintain environment consistency and follow change management and build naming standards.
• We create and run unit, integrated, and UAT test plans, track defects, and document test results.
• We validate interfaces, printing, reporting, and downstream workflows, including regression coverage during upgrades.
• We coordinate release activities, environment moves, and downtime procedures for patches and upgrades.
• We provide go-live and post-go-live support, including rounding, office hours, tip sheets, and at-the-elbow assistance.
• We manage service requests and incidents promptly, meet SLAs, and support triage, documentation, and root-cause analysis.
• We support Epic and other enterprise applications and partner with IT and operational teams on cross-application impacts.
• We collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange processes.
• We work with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• We help ensure data integrity and consistent metric definitions across modules and stakeholders.
• We support regulatory readiness, audit requirements, policy alignment, and privacy/security controls.
• We contribute to ITIL-aligned incident, problem, change, and configuration management practices.
• In the Application Training focus, we help design and deliver role-based training that aligns with workflows and organizational standards.
• We support CareConnect curriculum maintenance and updates with training leadership.
• We help maintain curriculum accuracy and consistency through established build and validation processes.
• We incorporate learner and stakeholder feedback into curriculum improvements.
• We support training environment build, maintenance, and readiness activities.
• We communicate release and upgrade impacts to training stakeholders using approved channels and templates.
• We manage training-related requests and incidents professionally and efficiently.
• We triage and resolve requests within service expectations, escalating when needed.
• We document incidents and resolutions to strengthen the knowledge base.
• We identify trends with IT and operational partners and recommend preventive improvements.
• We contribute to support process improvements that enhance service quality and user experience.

• AWS
• Azure
• Business Intelligence
• Cloud
• HL7
• Incident Management
• Support
• ITIL
• Security
• CMS

More:

We are OhioHealth, and we believe wellness and sickness are part of a lifelong partnership, with our work centered on helping people uncover their own power to be healthy. We are seeking a Systems Analyst Epic to support our IS Applications team in a day-shift, 40-hour-per-week role. The position may focus on either application build or application training, with responsibilities spanning configuration, testing, deployment, training support, incident management, integrations, reporting support, and compliance. Remote roles are only eligible for work from Ohio. We are an equal opportunity employer committed to a caring environment, continuous learning, and excellence in healthcare.

last updated 42 week of 2026