Lead Bartender (Sazerac Bar)

Job Identification 208853 Job Category Food and Beverage Job Schedule Full time Locations The Roosevelt New Orleans, A Waldorf Astoria Hotel (On-site) Salary 6.00 Key Responsibilities Provide outstanding customer service, ensuring guests feel welcomed and valued. Serve beverages and food promptly, accurately, and courteously, following standard recipes and portion control. Maintain in-depth knowledge of the beverage menu, ingredients, and other hotel outlets to confidently answer guest questions and make recommendations. Prepare, stock, and maintain the bar, including garnishes, perishables, and supplies, based on daily projections. Handle cash and register transactions accurately, ensuring accountabilities for all beverages served. Check guests for proper identification and manage guest inebriation according to training and local liquor laws. Maintain cleanliness and organization of the bar and surrounding areas, adhering to operating procedures. Promote Hilton services and facilities to guests and suppliers. Take personal responsibility for guest satisfaction, resolving issues promptly and professionally. Collaborate effectively with team members, providing support and clear communication. Follow all safety procedures and report any accidents or incidents to management. Perform additional reasonable duties as assigned by management. Expectations Maintain a professional demeanor, including polite language, positive attitude, and courteous interactions. Stay informed about hotel operations, restaurant hours, and local attractions to enhance the guest experience. Ensure all service procedures are executed according to hotel standards. Here's What You'll Do During a Typical Day Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special Prepare and serve beverages: Mix, garnish, and serve drinks according to recipe standards, ensuring accuracy and satisfaction Maintain bar operations: Stock and organize bar supplies, including beverages, glassware, and perishables, for seamless service Process payments efficiently and accurately: Use the point-of-sale system to correctly handle cash, credit/debit cards, gift certificates, and vouchers Monitor product quality: Manage inventory and ensure the freshness and quality of all beverage-related items Address guest concerns professionally: Manage situations involving intoxicated guests with care and respect, ensuring a safe environment Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being Team Member Benefits When you join our team, youll enjoy a comprehensive benefits package, including: Medical and Vision Insurance - Blue Cross Blue Shield of Louisiana* Dental and Voluntary Insurance - SunLife* Flexible Spending Account (FSA) - Through WEX 401(k) Retirement Plan - Fidelity, with up to 5% employer match** Employee Assistance Program (EAP) - ComPsych Free Team Member Meals Discounted Parking Property Discounts - Restaurants, Gift Shop, and Spa Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program Medical/Dental coverage begins on the first of the month following 60 days of employment 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled. Hospitality - We're Passionate About Delivering Exceptional Guest Experiences. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton rem ins a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What are we looking for?** What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel. Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why were more than a great place to staywere a great place to work. #J-18808-Ljbffr