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Operational Readiness Analyst

$65 per hour
Temporary

Kforce has a client in Lake Forest, IL that is looking for an Operational Readiness Analyst to help ensure technology solutions are fully prepared for production deployment and long-term support. This role partners with project teams, IT operations, infrastructure, and business stakeholders to coordinate readiness activities, mitigate risk, and support seamless transitions into ongoing operations. Key Responsibilities:

  • Lead operational readiness assessments for technology initiatives
  • Coordinate service transition and production support handoffs
  • Ensure support processes, documentation, monitoring, and recovery plans are in place before go-live
  • Identify and mitigate operational risks and readiness gaps
  • Facilitate cross-functional readiness reviews and stakeholder signoffs
  • Track readiness milestones, deliverables, and status reporting
  • Bachelor's degree in Information Technology, Business, Computer Science, or a related field
  • 3+ years of experience in IT Operations, Service Management, Project Coordination, Service Transition, or Operational Readiness
  • Understanding of IT service management principles and operational support processes
  • Experience working with change management, incident management, problem management, and release management practices
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Experience working across cross-functional technical and business teams
  • Familiarity with ITIL-based processes, including change, incident, and release management
  • Strong communication, organization, and stakeholder management skills
  • Experience with ServiceNow or other ITSM platforms is a plus

Vacancy posted 9 days ago
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