Business Analyst

Business Analyst IThe Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.Key ResponsibilitiesExport Specialist – Order Processing & KPI Analysis:Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.Support month-end reporting related to export order volume, revenue, and performance trends.Parts Pricing Management – CE & MX Parts Support:Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.Support the preparation and distribution of pricing change communications to relevant stakeholders.Maintain organized records of pricing history, adjustment logs, and approval documentation.Assist in reconciling pricing discrepancies and escalating exceptions as needed.Contribute to pricing performance reporting and analysis as directed.Required SkillsCompetency DescriptionOrganization Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environmentCommunication Excellent written and verbal communication skills; professional email correspondence with international customers is essentialFollow-Up Strong sense of accountability; proactively follows up on open items to drive resolutionDocumentation Meticulous in maintaining accurate, complete, and well-organized recordsData Analysis Ability to gather, interpret, and present data in meaningful reports and dashboardsCollaboration Works effectively with cross-functional teams including warehouse, logistics, sales, and financeAttention to Detail High accuracy in data entry, order processing, and pricing updatesEducationBachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferredExperience1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical rolePrior experience in export operations, international customer support, or parts/pricing administration is a plusTechnical SkillsProficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)Experience with ERP systems (SAP, Oracle, or similar) preferredFamiliarity with order management or freight management platforms is a plusAbility to create basic dashboards or reports in Excel or similar toolsLanguageEnglish proficiency required (written communication skills are critical for international customer correspondence)Bilingual (English/Korean) is a plus given subsidiary interactionsPay TransparencyThe typical base pay for this role across the U.S. is: $32.29 - $32.29/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.