AV/IT Support Specialist

Temporary

OSI Digital

Job Title: AV/IT Support Specialist
Type: Contract
Location: Orange County, CA – 5 Days Onsite
Responsibilities & Qualifications
Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems .
Provide live meeting and event support , including setup, monitoring, and real-time troubleshooting.
Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms .
Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
Experience providing VIP/Executive White-Glove Support , with the ability to professionally support senior executives and high-visibility meetings.
Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira , or similar platforms.
Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
Respond to and resolve AV/IT incidents and service requests through the ticketing system.
Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies .
Experience supporting Windows and macOS devices , including troubleshooting hardware, software, peripherals, and connectivity issues.
Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
5+ years of relevant AV, IT support, or related technical experience preferred.
Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
ITIL Foundation certification is a plus.

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Vacancy posted 3 days ago

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