Academic Program Support Specialist

Job Description

Job Description:\n\nPOSITION SUMMARY\nThe Academic Program Support Specialist (APSS) serves CCA’s Division of Academic Success, providing excellent customer service with front desk and administrative support services to academic leadership, department chairs, faculty, instructors, staff, and students. The specialist possesses a general understanding of higher education and demonstrates strong administrative, organizational, project coordination, and problem-solving skills. This person is able to perform tasks both autonomously and as a team, with keen attention to detail and the ability to adapt to unexpected changes. The specialist interacts effectively with constituents and stakeholders from varied backgrounds, both inside and outside the college in a variety of mediums (face-to-face, online, and over the phone). This person also provides liaison services to college-wide personnel through excellent communication and project management skills. The ideal candidate enjoys solving problems, learning new systems, building relationships, and contributing to a collaborative team dedicated to student success and operational excellence.\n \nOVERVIEW OF CCA \nThe Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds.\nMore than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.\n \nDUTIES & RESPONSIBILITIES: \nAdministrative and Customer Service\n\n Provide exceptional customer service while exercising sound judgment, professionalism, and discretion when responding to a variety of situations and constituent needs.\n Serve as a liaison between academic departments, staff, and students, facilitating effective communication and problem-solving\n Support academic operations by handling inquiries, scheduling meetings, placing work orders, supporting official functions, and restocking instructor supplies\n Manage administrative tasks and projects, demonstrating strong organizational skills and the ability to work both independently and collaboratively\n Adapt quickly to changing priorities and unexpected challenges while maintaining high-quality work standards and positive customer relationships.\n Maintain detailed and accurate records using appropriate administrative systems and databases\n\n \nProject and Event Coordination\n\n Support the coordination of professional development activities, including participant registration, communications, event logistics, and processing payment requests after submission.\n Assist with multiple concurrent projects and events while balancing competing priorities and deadlines.\n Support campus events through space reservations, catering coordination, purchasing, and attendee management.\n Support cross-functional initiatives involving multiple departments, requiring collaboration, communication, and project management skills.\n\n \nFiscal and Reporting\n\n Procurement archiving, reallocation, and reporting.\n Analyze and prepare reports from enterprise systems (e.g., Banner) to support operational and programmatic decision-making.\n Utilize various office technologies and software to enhance administrative efficiency and support academic processes\n Demonstrate curiosity and initiative in learning new systems, processes, and technologies while continuously improving knowledge of college operations.\n\n \nCommunication\n\n Build and maintain collaborative working relationships across multiple departments and functional areas.\n Support communications related to academic support services, professional development, and student success initiatives.\n Create well-written and well-designed documents for distribution\n\n \nGrowth and Curiosity\n\n Demonstrate intellectual curiosity by learning new processes, asking thoughtful questions, and identifying opportunities to improve services and operations.\n Participate in professional development relevant to the position responsibilities.\n Participate in occasional evening or weekend events as operational needs require.\n\nOther duties as assigned.\nREQUIRED QUALIFICATIONS:\n\n Associate’s degree \n\n or\n\n One (1) year experience in a work setting related to a higher education department\n Excellent written and verbal communication skills\n Professional demeanor, patience, and ability to balance customer service with accuracy/detail.\n Proven problem-solving and decision-making skills\n Proficiency with Microsoft Office suite\n Demonstrated ability to organize, prioritize, and successfully manage multiple competing responsibilities in a fast-paced environment.\n\n \nPREFERRED QUALIFICATIONS\n\n Experience in higher education or student services.\n Experience planning meetings, events, or professional development activities.\n Experience with Banner, D2L, Wrike, or comparable enterprise systems.\n Intermediate Microsoft Excel skills.\n Experience managing budgets or financial records.\n\n \n \n \n \n \n \n SUPPLEMENTAL INFORMATION\n Salary Range: Anticipated salary range is $52,508.84- $60,385.17 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan, including generous leave, holiday, and education benefits. \n Deadline to Submit Application Material: The priority deadline to submit applications will be Monday August 3rd, 2026 and continue until the position is filled\n Application Process: When submitting your online application, please include a cover letter clearly shows how the applicant’s professional experiences align with the minimum qualifications, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to View email address on ziprecruiter.com upon offer of employment. If you have questions regarding this position, please contact us at View email address on ziprecruiter.com. \n By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.\n Application Checklist \n Complete Applications must include the following documents:\n \n A complete online application\n A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position\n A current resume uploaded as an attachment to your online application\n Candidates identified as finalists must provide three to five professional references, at least two of which must include a current direct supervisor and most recent supervisor. If you cannot provide two supervisor references, an opportunity will be afforded for discussion and consideration of alternative references with the CCA Human Resource Office. Please note, out of professional courtesy to you, we will not contact your listed references without first providing notice to you as a candidate prior to beginning the reference check-process.\n A copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation is required as part of your application. Please submit this as an attachment to your application. Please note that you have the right to redact dates from your transcript during the application process. A full, unredacted copy will be required upon hire.\n For any questions or technical issues please contact View email address on ziprecruiter.com.\n \n Notice to all Applicants:\n \n Proof of eligibility to work in the United States must be produced within three (3) days of hire. \n Direct deposit of payroll is a condition of employment. \n Final candidate is subject to a criminal background check prior to final selection process.\n Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire. \n CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page. \n Individuals currently or formerly employed by the Colorado Community College System or one of its 13 colleges, and/or who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material. \n For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Erica Hines, Chief Human Resources & Personnel Success Officer at 16000 E. CentreTech Parkway, Suite A207H, Aurora, Colorado 80011 or by phone at View phone number on ziprecruiter.com or e-mail at View email address on ziprecruiter.com. \n \n Colorado Residency Requirement: \n Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact View email address on ziprecruiter.com with any questions. \n Community College of Aurora Inclusive Excellence Statement: \n CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. \n Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.\n We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.\n Welcoming, Respectful, Inclusive - Together, we are CCA. \n The Federal Clery Act: (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.\n ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Erica Hines at View phone number on ziprecruiter.com or View email address on ziprecruiter.com at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.\n Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at View phone number on ziprecruiter.com or View email address on ziprecruiter.com. \n Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, marital status, gender identity, or sexual orientation in its employment practices or educational programs and activities. For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Erica Hines, Chief Human Resources & Personnel Success Officer at 16000 E. CentreTech Parkway, Suite A207E, Aurora, Colorado 80011 or by phone at View phone number on ziprecruiter.com or e-mail at View email address on ziprecruiter.com.\n \n \n \n \n \n \n\n \n \n CCCS is an Equal Opportunity Employer\n The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law. \n \n \n\n \n \n Reasonable Accommodation/Additional Details\n ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (