Manager, Customer Relationship
$74.62k - $93.27kSaks Fifth Avenue Llc
- # Manager, Customer RelationshipApply: SF\\_0632\\_MIAMI - DADELAND FL: Full time: Posted Yesterday: R-109065**Job Description:******WHO WE ARE:****Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. ****YOU WILL BE:****The Customer Relationship Manager designs, owns, and executes localized growth and development strategies for targeted client segments at the store and market level. This role empowers and leads Sales Associates to cultivate, develop, and strengthen long-term relationships with clients, maximizing customer lifetime value and driving brand loyalty. Operating with a data-driven and commercial mindset, the Manager acts as the strategic anchor for client acquisition, retention, and tier migration across all shopping channels.* **A Client-Centric Strategist:** You have a deep understanding of the luxury consumer mindset and know how to map data insights to personalized client experiences.* **An Inspiring Coach:** You excel at influencing behavior, motivating retail sales teams, and driving the adoption of modern clienteling tools and technologies.* **An Analytical Problem Solver:**You are comfortable digging into performance metrics, identifying trends, and translating KPIs into actionable store strategies.* **A Collaborative Partner:**You build strong cross-functional relationships with Store Leadership, Brand Experience, and Corporate teams to deliver unified brand initiatives.****WHAT YOU WILL DO:***** **Manage Top-Tier Portfolios:** Serve as the store and market expert on Most Valuable Clients (MVC), designing and executing high-touch strategies focused on retention, spend migration, and organic portfolio growth.* **Drive Client Development Strategy:**Own and deploy the tactical roadmap required to achieve key Client Development KPIs, collaborating cross-functionally with the Brand Experience team to ensure marketing events align with client opportunities.* **Analyze and Optimize KPIs:** Rigorously monitor and report on store clienteling metrics (e.g., trip frequency, tier migration, cross-channel engagement), using data to address performance gaps and unlock new revenue streams.* **Lead Store-Wide Initiatives:** Spearhead the roll-out of all corporate Client Development programs in partnership with the General Manager, Store Leadership and Client Experience and Selling Strategy teams.* **Champion Clienteling Technology:** Act as the primary champion and subject matter expert for the Connect app and proprietary CRM software, coaching Associates on how to leverage digital insights to deepen client relationships.* **Elevate VIP Experiences:** Identify high-potential clients for elite Private Client Relations (PCR) programs, ensuring access to ultra-exclusive, hyper-personalized brand experiences.* **Enhance In-Store Activations:** Partner with Brand Experience to strategically integrate clienteling objectives into localized events, high-end Fitting Room Experiences, and VIP trunk shows.* **Engage High-Value Clients:** Interact directly with top-tier clients during key activations, acting as a brand ambassador and supporting sales teams in closing high-value transactions.****WHAT YOU WILL BRING:***** 4–7 years of experience in luxury retail, hospitality, or premium client relations, with a proven track record of managing customer relationship (CRM) strategies or clienteling programs.* A Bachelor’s degree in Business, Marketing, Luxury Brand Management, or an equivalent combination of education and* professional experience.* Demonstrated experience in coaching, training, and motivating a diverse team of independent sales professionals to meet performance goals.* Advanced analytical and business acumen, with strong proficiency in Excel and an ability to translate complex data dashboards into clear, operational directives.* Exceptional communication and interpersonal skills, with the ability to confidently present insights to store executives and build rapport with high-net-worth individuals.* A \"win together\" mentality that champions team collaboration, trust, and shared success.* Flexibility to work a retail schedule aligned with luxury client traffic and store events, which will include evenings, weekends, and holidays.* Physical capability to navigate a multi-level luxury retail floor, which may require standing for extended periods, bending, climbing stairs, and lifting or carrying event and marketing materials up to 10 pounds.****YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE:***** Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation* Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate* Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)* An amazing employee discount****Benefits:**** We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). ### ### ***Thank you for your interest with Saks Global. We look forward to reviewing your application.***### ### ***Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact* View email address on click.appcast.io*.******It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*** **Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact** **View email address on click.appcast.io****.** Salary Range $74,615 - $93,269\\* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
- J-18808-Ljbffr Saks Fifth Avenue Llc
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Manager, Customer Relationship in Miami, FL vacancy
$145k - $165k
...and service provider globally.As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both... ...role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for...SuggestedContract workWork experience placementRemote workVia Transportation
Miami, FL1 day ago$85k - $110k
...Partner Success Manager Via is on a mission to create public transportation systems that provide far greater access to jobs... ...role, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for...SuggestedContract workWork experience placementWork at officeRemote workvia.com
Miami, FL3 days ago- ...opportunities, join us, and build real world value. THE WORK: The Customer Success Senior Manager plays a key role within in Ripple, driving revenue and... ...base. The CSSM will focus on deepening customer relationships by scaling payments volume, implementing our custody...SuggestedFull timeWork at officeLocal area
$520 per month
Supermetrics is looking for a Senior Customer Success Manager to join our team in the US! In this position, you will be responsible for overseeing... ...skills internally and externally to nurture customer relationships. Humble attitude and openness to learning and growth,...SuggestedLocal areaRemote workWork from homeFlexible hours$75k - $85k
...Position Overview The Client Experience Manager has a combined focus of managing relationships with specific clients and coordinating and implementing a... ...Achieve client success outcomes including reduced customer churn, revenue expansion, opportunity identification...SuggestedWork experience placementRemote workFlexible hoursPaladin
Miami, FL15 hours ago- ...Job Description Continental is hiring a Client Services Manager ! You'll take our accounts directly, and serve as a liaison... ...long-standing clients and our operations. You will own our customer relationships end to end: the quote that goes out, the order that comes in...Work at officeHome officeFlexible hoursNight shiftWeekend workDay shift
Continental Services Group
Miami, FL17 days ago - ...Your role As a Customer Relationship Manager, you are the operational backbone of the customer experience. You work closely with customers, account managers, supply chain, logistics, and internal teams to ensure orders are processed accurately and efficiently from order...Full timeWork at office
Coulisse
Miami, FL2 days ago $138.4k - $208k
...that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of... ...agentic workflows for a national security customer. As an EM on our public sector delivery... ...who blends program leadership, customer relationship building, technical fluency, and...Full timeContract workWork experience placement- Summary The Customer Experience Manager leads store-level events, brand experiences, and client relationship initiatives. This on-site role partners with store and corporate teams to deepen client relationships and support sales and customer retention goals. Responsibilities...Seasonal work
- Summary The Customer Relationship Manager develops localized strategies to acquire, retain, and grow relationships with targeted luxury client segments. This role leads clienteling efforts, helps maximize customer lifetime value, and uses performance data to strengthen...Weekend workAfternoon shift
- ...new business development, you will oversee ongoing portfolio management, including the monitoring, management and expansion of a loan... ...portfolio. ESSENTIAL DUTIES AND RESPONSIBILITIES Bring in new relationships with clients by earning trust, thoroughly understanding...Full timeTemporary workWork experience placement
First Horizon Bank
Coral Gables, FL11 days ago $90k - $110k
...local service businesses generate more customers through paid advertising, content creation... ...and are looking for a Client Success Manager who can help us deliver an exceptional... ...business owners, solving problems, building relationships, and taking ownership of outcomes....Local areaRemote workGravitate Digital
Miami, FL3 days ago- ...Location: On site in Coral Gables, FL Summary Commercial Relationship Managers are the client-facing key to our core business of... ...business and individual loans to build long-term and profitable customer relationships in order to maximize portfolio revenue growth...Full time
First Horizon Bank
Coral Gables, FL11 days ago - ...Housing, Health, and Economic Development — and through the relationships that make those programs work on the ground. As the Foundation... ...South Florida. This is a role for someone who is as comfortable managing the details of a program calendar as they are building trust...Full time
The Carrie Meek Foundation
Miami, FL3 days ago $159.49k - $215.78k
...of patients while transforming your career.Key Account Manager - CardiovascularLiveWhat you will doThe Cardiovascular... ...internally through the matrix team, and externally with customers to develop strong relationships for Amgen to support portfolio performance and brand strategies...Full timeRemote workHome officeFlexible hoursAmgen
Miami, FL15 hours ago$90.3k - $112.9k
...legacy that started back in 1874.Join us as aSales Account Manager - Existing Installation Your main responsibilitiesAs an... ...EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including...Contract workWork at officeSchindler
Miami, FL7 hours ago$150k - $195k
...Sales Director Level: Individual Contributor – Key Account Manager Location: Field-based – Territory covers a broader region... ..., carries a territory goal from Day 1, and owns the full customer relationship from first call through long-term growth. You won’t inherit...Full timeWork at officeLocal areaNight shiftOutlook Therapeutics, Inc.
Miami, FL1 day ago- ...generators, or related industries. International sales experience is preferred. Proven experience in managing key accounts, developing customer relationships, and acquiring new business. Experience in dealer and distributor management is preferred. Strong...Full timeContract work
Teksan
Miami, FL4 days ago - ...Executive – Domestic serves as a strategic business partner to customers, driving profitable growth through relationship development, market expansion, and customer-focused solutions. This role is responsible for managing and growing a portfolio of accounts while identifying...Full time
Quirch Foods
Miami, FL3 days ago $203k - $254k
...opportunityAs a Senior Technical Success Manager (TSM) at New Relic, you can optimize... ...teamwork to take care of and grow our customer base in a meaningful way. While you will... ...own the technical success and post sales relationships for our valued customers. You will help...Contract workWork at officeRemote workFlexible hoursNew Relic
Miami, FL2 days ago- ...Job Summary We are seeking an experienced Corporate Relationship Manager to develop, manage, and grow a portfolio of corporate and middle... ..., executives, and other key decision-makers. Analyze customer financial statements, tax returns, cash flow, credit history...Full timeLocal area
New Edge Associates a Talent Acquisition Firm
Miami, FL1 day ago - ...to reinvent how they operate, enhance customer experiences, and create sustainable value... ...a true hunter mindset, strong customer relationship instincts, practical knowledge of Adobe... ...closely with Adobe Partner Development Managers, Sales and Industry Leaders, Account...Full timeWork experience placementLive inWork at officeLocal area
Accenture
Miami, FL4 days ago - ...the 5th year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This... ...will be responsible for existing business development and customer relationships. The SAM increases business by selling additional brands...Full timeWork experience placementWork at officeLocal areaMonday to FridayShift workNight shift
Coca-Cola Beverages Florida
Miami, FL1 day ago - ...they need to connect directly with their customers. The Sauce team pools together decades... ...We are looking for a Customer Success Manager (CSM) to help secure the long-term success... ...product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers...Local areaFlexible hours3 days per week
Sauce
Miami, FLa month ago - ...pharmacy, we encourage you to apply and grow with us. Role Overview As a National Account Manager, you will lead relationships with large, strategic healthcare customers across the United States. You will develop and execute account plans to grow partnerships, win...Contract workLocal area
Jubilant Radiopharma
Miami, FL1 day ago - Job TitleSales and Account Manager, Airports and Borders - Latin America and CaribbeanPosition... ...be the Caribbean, where you will help customers connect their operational priorities... ..., you will build trusted customer relationships and turn complex opportunities into sustainable...Permanent employmentFull timeWork experience placementLocal area
Amadeus
Miami, FL3 days ago - ...collaborative environment.Join our Marketing Team as a Client Manager located in our Atlanta, Austin, Houston, Miami or Philadelphia... ...operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Marketing....Hourly payWork at officeLocal area
Greenberg Traurig LLP
Miami, FL4 days ago - ...United States, including regular travel, management of regional volunteers, solicitation of... ...region to ensure ownership of the relationships, connections, events, and communication... ...Skills, and Abilities:Excellent social and customer service skills, and initiative mixed...Full timeTemporary workWork experience placementWork at officeFlexible hoursNight shift
University of Miami
Miami, FL4 days ago - ...delivering innovative solutions for our customers. As a 100% employee-owned company for... ...We are seeking a National Account Manager who will own and drive sales for targeted... ...develop and manage existing and new customer relationships and partner closely with Operations and...Base plus commissionFull timeWork at officeMonday to FridayFlexible hoursShift work
CCI Systems
Miami, FL1 day ago - ...Scope: The Sales Account Manager is responsible for driving enterprise software sales growth by developing new business opportunities while expanding strategic relationships with existing customers throughout the United States and Canada. This consultative sales...Contract workAfternoon shift
Haskel Thompson & Associates
Miami, FL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Customer Relationship. Be the first to apply!
Related searches
- entry level customer service manager Miami, FL
- customer service supervisor Miami, FL
- director customer relationship management Miami, FL
- customer business manager Miami, FL
- customer retail manager Miami, FL
- senior customer service manager Miami, FL
- customer service support manager Miami, FL
- manager customer experience Miami, FL
- remote customer service manager Miami, FL
- senior manager customer experience Miami, FL