CX Specialist- Special Handling

Airgas

Tulsa, OK

# CX Specialist- Special HandlingApplyremote type: Hybridlocations: Tulsa, OK - W. 7th St. - Management - Central BSCtime type: Full timeposted on: Posted Todayjob requisition id: R10096218R10096218 CX Specialist- Special Handling (Open)Location:Tulsa, OK - W. 7th St. - Management - Central BSC## How will you CONTRIBUTE and GROW?We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.# At Airgas, we **RESPECT**, **HONOR** and **VALUE** diversity.# **Airgas is Hiring for a CX Specialist- Special Handling in Tulsa, OK!**# **We are looking for you!*** **Base pay +** **performance incentives*** **Hybrid Schedule, Monday-Friday, NO Weekends!*** **Comprehensive Family Benefits:** Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.* **Support for Parents:**We offer up to 14-week paid child birth benefits to support growing families.* **Future Security:**401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.* Early Access: Your benefits start after just 30 days of employment**Recruiter: Sophia Harris |** View email address on click.appcast.io **|** **(656) 263-5716 (Call/Text)**The CX Special Handling Specialist is a **collaborative and solution-oriented partner** responsible for **nurturing a portfolio** of special handled customer accounts, and **building alignment on complex billing** related to pricing, cylinder balances, and other billing discrepancies. The CXS acts as a key contributor, maintaining high-level internal partnerships, and **supporting** customer relationships to remain strong and productive. The key characteristics for the role are excellent organizational, root cause analysis, and time management skills.* Act as a primary point of contact for customers requiring specialized billing support, building strong relationships and **supporting** customer satisfaction by **fostering understanding of customer billing expectations**.* Collaborate with internal teams to understand customer needs and develop tailored solutions for special handling requests.* Identify and **build alignment on complex customer billing concerns** by coordinating with internal departments (e.g., branches, account managers, technical support, CX and leadership teams) to **support** timely and accurate fulfilment of the customers billing needs.* Proactively identify and address potential problems or delays in the special handling process, escalating as needed to **advance healthy account balances**.* Document all customer interactions, special handling **expectations**, and resolutions accurately.* Participate in continuous improvement initiatives related to special handling processes and customer experience.* Stay informed about billing **expectations** and company policies pertaining to assigned special handling portfolio.* **Build alignment on account discrepancies**, by submitting the appropriate documentation or requests such as crediting/rebilling invoices due to pricing, cylinder, purchase order or other identified billing issues.## \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_## ## Are you a MATCH?**Required Qualifications:*** High School Diploma or equivalent.* **Ideally, you bring 2+ years of** billing/accounts receivable experience in a high-volume, fast-paced environment with Customer Service related experience.* **Comfort balancing** multiple priorities.* **Strong approach to building alignment on unexpected variances** involving several concrete variables in standardized situations.* Good organizational and analytical skills.* Experience with **Microsoft Excel** , **Google Sheets** , and **Airtable** or any other **spreadsheet software** program.**Preferred Qualifications:*** Associates Degree in **Accounting** or **Business** related field a plus.* Experience with **SAP** and/or **ERP** **system**s is a plus.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**Benefits**We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**Your DIFFERENCES enhance our PERFORMANCE**At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**About Airgas**Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**Equal Employment Opportunity Information**We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
J-18808-Ljbffr Airgas

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the CX Specialist- Special Handling in Tulsa, OK vacancy

Delivery Specialist
...ESSENTIAL JOB FUNCTIONS The Delivery Specialist will maintain and operate store vehicles to... ...return slip. Communicate any problems or special needs from customers to store management... ...stock, merchandising, running errands, handling core returns, checking in and putting up...
Suggested
Local area
Immediate start
Flexible hours
O'Reilly Automotive Stores
Tulsa, OK
2 days ago
Delivery Specialist
...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to deliver... ...return slips. Communicate problems or special needs from customers to store management... ...stock, merchandising, running errands, handling core returns, checking in and putting up...
Suggested
Immediate start
O'Reilly Automotive Stores, Inc.
Tulsa, OK
2 days ago
Delivery Specialist
...The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products... ...slip. Communicate any problems or special needs from customers to store management... ...stock, merchandising, running errands, handling core returns, checking in and putting up...
Suggested
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Tulsa, OK
1 day ago
EHS Specialist
...position requires individual initiative on special projects to complete a wide variety of... ...’s EHS Playbook for the site. The EHS Specialist must be able to align the site’s EHS activities... ...is required to use hands to finger, handle, or feel and reach with hands and arms...
Suggested
Temporary work
Work at office
Local area
Remote work
Valmont Industries
Tulsa, OK
5 days ago
Destination Specialist
...Position: Destination Specialist Company Overview: True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable travel experiences for... ...improve our services and offerings Handle any issues or emergencies that may arise...
Suggested
Remote work
Flexible hours
Next Stops travel
Tulsa, OK
2 days ago
Delivery Specialist
...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to... ...return slip. Communicate any problems or special needs from customers to store management... ...stock, merchandising, running errands, handling core returns, checking in and putting up...
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Owasso, OK
3 days ago
Health Information Specialist I
...transmitting them appropriately. Answer inbound and outbound calls. Assist with patient walk‑ins. Assist with administrative duties such as handling faxes, opening mail, and data entry. Meet productivity expectations as outlined at the specific site. Schedule pick‑ups. Other...
Full time
Work experience placement
Work at office
Monday to Friday
B Capital
Tulsa, OK
1 day ago
Delivery Specialist - Hub
...stores remaining on route. Project professional and personable image to maintain good customer relations. Communicate any problems or special needs from stores to store management. Clock in/out according to company policy. Check fluid levels, i.e., oil, radiator,...
Local area
Immediate start
Flexible hours
O'Reilly Automotive Stores, Inc.
Tulsa, OK
2 days ago
Part-Time Fitting Room Specialist (Day-Time Availability)
...Part-Time Fitting Room Specialist (Day-Time Availability) Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your... ...of sports brands in Americaoffering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers...
Minimum wage
Part time
Work at office
Local area
Flexible hours
Afternoon shift
Scheels
Tulsa, OK
12 days ago
Transition Specialist
...Together we facilitate healing, one patient at a time. Transition Specialist Responsibilities Utilize 3rd party pay source resources to... ...appropriately in stressful/emergency situations. Able to provide Handle with Care when needed. Performs other duties as assigned. Qualifications...
Immediate start
Flexible hours
Parkside Hospital
Tulsa, OK
1 day ago
Member Specialist
$17 - $25 per hour
...Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members,...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Walmart
Tulsa, OK
3 days ago
Delivery Specialist
...The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products... ...slip. Communicate any problems or special needs from customers to store management... ...stock, merchandising, running errands, handling core returns, checking in and putting up...
Local area
Immediate start
Flexible hours
Dormont Manufacturing Company
Jenks, OK
1 day ago
Health Information Specialist I
...appropriately. Answering of inbound/outbound calls. May assist with patient walk-ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Must meet productivity expectations as outlined at specific site. May schedules pick-...
Full time
Work experience placement
Work at office
Monday to Friday
Datavant
Tulsa, OK
6 days ago
Vocational Rehabilitation Specialist
...Vocational Rehabilitation Specialist Agency: 805 Department of Rehabilitation Services. Supervisory Organization: Department of Rehabilitation... ...consultation, guidance and counseling, client training, specialized job placement, evaluation of work capacities, assistive...
Flexible hours
State of Oklahoma
Tulsa, OK
2 days ago
Health Information Specialist I
...transmitting them appropriately. Answer inbound and outbound calls. Assist with patient walk‑ins. Assist with administrative duties such as handling faxes, opening mail, and data entry. Meet productivity expectations as outlined at specific site. Schedule pick‑ups. Perform other...
Full time
Work experience placement
Work at office
Monday to Friday
Datavant2
Tulsa, OK
2 days ago
BIM Specialist - Data Center
...with one of the world's largest technology companies. As a BIM Specialist, you will collaborate with our BIM team to maintain accurate... ...improvement #LI-DD1 Additional Information Olsson specializes in engineering and design, client advisory services, planning...
Full time
Flexible hours
Olsson
Tulsa, OK
4 days ago
Delivery Specialist
...The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products... ...slip. Communicate any problems or special needs from customers to store management... ...stock, merchandising, running errands, handling core returns, checking in and putting up...
Local area
Immediate start
Flexible hours
O'Reilly Automotive Stores, Inc.
Jenks, OK
2 days ago
Trailer/SRI Repair Specialist
...Oklahoma 74146 United States of America Trailer and SRI Repair Specialist Ready to rev up your career? U-Haul is looking for skilled... ...The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts,...
Start working today
Local area
U-Haul
Tulsa, OK
2 days ago
Default Timeline Specialist
...Default Timeline Specialist Location: Tulsa -TUL Areas of Interest: Mortgage Servicing Pay Transparency Salary Range: Not Available Application... ...modernization. They excel in system integration, secure data handling, and fostering a collaborative workplace. By prioritizing risk...
Bank staff
BOK Financial
Tulsa, OK
3 days ago
Delivery Specialist
...The Delivery Specialist will maintain and operate store vehicles to deliver parts or products... ...includes collecting cash on delivery, handling returns, and using fleet devices for data... ...return slips. Communicate problems or special needs to store management. Report maintenance...
Local area
Immediate start
O'Reilly Automotive Stores, Inc.
Sand Springs, OK
16 hours ago
Vocational Rehabilitation Specialist
...Vocational Rehabilitation Specialist Agency: 805 Department of Rehabilitation Services Basic Purpose Positions in this job family are... ...monitoring; in guidance and counseling; client training; and specialized job placement for the vocational rehabilitation of individuals...
Work experience placement
Self employment
Work at office
Trial period
Flexible hours
Dormont Manufacturing Company
Tulsa, OK
5 days ago
Receiving Specialist
$12 - $13 per hour
...Receiving Specialist Part-time Store Operations Company Description Total compensation: $12.00 - $13.00+ / hour Comoto... ...opportunities! Exciting opportunities to represent Cycle Gear at special events -- International Motorcycle Show, motocross races, etc....
Hourly pay
Part time
Immediate start
Shift work
Night shift
Afternoon shift
Comoto
Tulsa, OK
1 day ago
Shipping & Receiving Specialist
...Tulsa, OK, seeks a Warehouse Associate responsible for receiving, checking in, and shipping materials. The role involves operating handling equipment, ensuring proper inventory management, and preparing shipping documentation. Candidates should have a high school...
Ruhrpumpen Group
Tulsa, OK
3 days ago
Member Outreach Specialist
...Member Outreach Specialist Conduct research by various means and utilize findings to contact TTCU Members to acquire, retain, deepen... ...Intermediate level of written and verbal communication skills with a special emphasis on telephone etiquette required to effectively...
Work at office
TTCU
Tulsa, OK
1 day ago
Grant Specialist
...Grant Specialist Premium Medical, dental & vision benefits with the ZeroCard Retirement Savings 403(b) plan with up to 6% employer... ...milestones. Prepare and support internal reports, analyses, and special projects related to grant activity. Maintain centralized...
Temporary work
Interim role
Work at office
Family & Children's Services
Tulsa, OK
16 hours ago
Strategic Sourcing Specialist
...System One is working with a local client to find a Sourcing Specialist. Strategic Sourcing Specialist The Strategic Sourcing Specialist... ..., and organizational skills Ability to manage change and handle competing priorities System One, and its subsidiaries...
Contract work
Local area
System One Holdings, LLC
Tulsa, OK
2 days ago
Learning Specialist
...Description The Learning Specialist plays a key role in supporting the operations of the Learning and Development department, with... ...experiences. ~ Professional demeanor and discretion when handling confidential information. ~ Proven ability to build positive...
Work at office
Flexible hours
Early shift
Grand Mental Health
Tulsa, OK
1 day ago
Strategic Sourcing Specialist
...our Group Purchasing Organization (GPO) and distribution partners. -Evaluate operational conditions and processes to ensure any special terms or provisions applicable to the Strategic Sourcing Award Strategy are covered during negotiations or other procurement requests...
Local area
Patterns Hiring, Inc.
Tulsa, OK
2 days ago
CRM Specialist
...HubSpot Services is seeking a detail oriented and analytical HubSpot Specialist to support the integrity and effectiveness of our HubSpot... ...Clear and effective written communication skills.* Ability to handle and prioritize multiple projects and fast-paced time-sensitive...
Work at office
Clayton Homes
Tulsa, OK
17 hours ago
Community Events Specialist
$50k - $60k
...Responsibilities Position Objective The Community Events Specialist is the autonomous owner of all community event activity within... ...the assigned regional market ~ Demonstrated ability to handle data and sensitive information with confidentiality ~ Appreciation...
Immediate start
Afternoon shift
VIPcare
Tulsa, OK
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to CX Specialist- Special Handling. Be the first to apply!