Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I started my journey with State Farm more than 12 years ago as a single mom of four, determined to build a better life for my family. Becoming an agent allowed me to create that opportunity—not just for myself, but for others too. What I love most about this work is helping customers protect what matters most to them and knowing the impact we make every single day.

If my team had to describe our workplace in one word, it would be “strong.” We value hard work and continuous improvement, and we keep each other accountable through weekly and monthly meetings that support growth and success.

Community connection is a big part of who we are. We love participating in local events like the elementary fall festival, the annual Christmas parade, kite day, and more. We also make time for fun as a team, celebrating wins and enjoying outings together. Flexibility is important to me (I believe family should always come first) so we make sure our schedules reflect that.

I invest in my team’s professional development through paid training and classes, and I’m passionate about helping them grow into future leaders. Like me, they can one day become State Farm agents themselves. We celebrate success with bonuses, time off, and weekly recognition.

We’re looking for self-motivated, hardworking individuals who want more than just a job—they want a fulfilling career with unlimited potential. If that sounds like you, this could be the opportunity to build something meaningful.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Hilary Washer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.