Associate Director of Campus Experience & Events

Posting Details

Position Information
Job Title
Associate Director of Campus Experience & Events

Union Level

Department
Enrollment Marketing

Campus
Stockton

Posting Number
201304246P

Full or Part Time
Full Time

Number of Months
12

Work Schedule

Position End Date

Open Date
02/12/2026

Close Date

Open Until Filled
Yes

Special Instructions to Applicants
For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship
This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information
Primary Purpose
The Associate Director of Campus Experience & Events supports the university's enrollment goals by enhancing the student journey at University of the Pacific. This position ensures that students, prospective students, and families receive concierge-level service through personalized support and seamless experiences. The Associate Director executes critical strategies that support Pacific's recruitment, yield, and retention efforts. This position serves as the lead enrollment liaison, coordinating with the University Events office for Admitted Student Days, Open House events, and other major recruitment events.

The position manages the Visitor Center, staffed by the dynamic Tiger Team of student workers, delivering robust campus tours and helping to organize large-scale admission events.

Essential Functions

Manage the Visitor Center and Tiger Team:

• Supervise and mentor the Tiger Team, a group of student ambassadors, to deliver high-quality, informative, and engaging campus tours.
• Coordinate the scheduling, hiring and training of the Tiger Team to provide a memorable experience for prospective students and families.
• In partnership with enrollment strategy leadership, develop and manage the Visitor Center's strategic initiatives to enhance campus tours and admission events.

Event Coordination:

• Serve as the primary enrollment staff liaison to the University Events office, collaborating on large-scale admission events such as Admitted Student Days and Open Houses.
• Ensure events align with Pacific's recruitment goals and deliver impactful, positive experiences for prospective students and their families.
• In partnership with University Events, ensure smooth event logistics, including facilities, communications, and academic department participation.
• Lead planning and implementation of specialized recruitment initiatives, including high school counselor fly-in programs and counselor visit days, positioning Pacific as a top-choice institution among influencers.

Collaborate on Recruitment, Yield, and Retention Efforts:

• Work closely with the enrollment team to align the Visitor Center's operations with the university's recruitment and retention strategies.
• Regularly assess student and visitor experiences to identify opportunities for process improvements and innovation.

Admissions & Recruitment Engagement

• Represent the Office of Admission during peak travel and recruitment seasons, serving as an on-campus admission counselor and providing a consistent presence in information sessions, tours, and family meetings.
• During reading season, participate in application review to support the undergraduate admission operation.
• As needed, assist in hyper-local recruitment.

Other Responsibilities

• Partner closely with university leaders, including the President, to identify and incorporate meaningful leadership involvement in the campus visit and event experience, fostering authentic connections.
• Contribute to the overall success of the Division of Enrollment Strategy and the University by performing all other duties as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

• Bachelor's degree
• Five (5) years of progressively responsible experience in enrollment or other related field.

Preferred Qualifications

• Master's degree
• Strong knowledge of enrollment management, student support services, and event management.
• Excellent interpersonal and communication skills with the ability to build rapport across diverse groups.
• Proven ability to lead teams, manage multiple priorities, and provide exceptional service in a fast-paced environment.
• Strong organizational and problem-solving skills, with a focus on continuous improvement and innovation.
• Experience with student information systems, CRM platforms, and event management software.
• Familiarity with Pacific's campus culture and the ability to represent the university to prospective students and families in an engaging, authentic manner.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily performed in a standard office environment with use of computer and phone interspersed with active, hands-on event execution. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. During events, requires frequent standing, walking, climbing stairs, bending, stooping and reaching. In addition:

• You must be comfortable standing and moving for 6-8+ hours during event days.
• The "set-up and break down" phase could involve moving furniture and lifting heavy materials, typically up to 30 pounds.
• "Hosting" implies you are the face of the organization, requiring high energy, interpersonal skills, and professional presentation.

Travel is required as needed contingent on recruitment territory. Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.

Hiring Range
$80K - $90K; We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

Anti-Discrimination/EEO Policy Statement
University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.