Support Specialist

Support Specialist

PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. Our School Support team is critical to our company's long-term growth. We're actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping PlayOn! Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments.

In this role, you'll be responsible for creating excitement about PlayOn! Sports. You'll get to work alongside an extremely passionate and supportive team, but most importantly you'll jumpstart your career in an exciting field. If you're interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we'd love to learn more about you.

The outcomes you'll deliver:

• Provide exceptional support to internal and external customers
• Focus productivity by being intentional
• Take steps to grow professionally

In this role, you can expect to:

• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues
• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
• Author, edit and publish quality Knowledge base content to improve customer self-service resources

To thrive in this role, you have:

• Over a year of software application customer service or support experience required
• Flexibility to occasionally work weekends or a late shift
• Preferred Bachelor's degree in marketing, sales, communication or related field (Not required)
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Strong ability to prioritize and manage time efficiently
• Extremely motivated individual who is passionate about helping customers achieve success
• Exceptional written and verbal communication skills
• High-level performer who excels in both a team and individual environment
• Possess natural curiosity and have an affinity for creative problem-solving
• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

How you play:

• Ownership over Participation - You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars - You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort - You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
• Fairness over Popularity - You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.

We built our technology for the people who live and breathe high school athletics the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why you'll love working at PlayOn:

Product, potential, and people. We're a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.

This is a growth-stage company, meaning your contributions have real impact. You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.

Our culture is built on accountability, collaboration, growth, and fairness. We don't just show upwe show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what's right even when it's hard. Together, we strive to be better every daybecause we know that's how we win as a team.

The benefits we offer:

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment
• Note: Must be a full-time employee to participate in the company's employee health benefit plan. Part-time employees and interns are not eligible to participate.