Product Support Specialist

Product Support Specialist

This role will work out of our offices in Decatur, GA and Atlanta, GA.

Technical Product Support:

• Provide technical support for Georgia-Pacific Building Products (gypsum, structural panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization

Claims Processing:

• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records

Data Analysis:

• Analyze data and provide insights on customer trends, product trends and claim trends

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.