Product Support Specialist

Your Job Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team! This role will work out of our offices in Decatur, GA and Atlanta, GA. The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support. As a customer‑facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust. Join us and help shape the future of building products through service, innovation, and teamwork. Responsibilities What You Will Do: Technical Product Support: Provide technical support for Georgia‑Pacific Building Products (gypsum, structural panels, lumber); manage inbound inquiries (phone and email) from internal and external customers; provide timely, accurate, data‑based solutions; capture and enter accurate customer records into CRM; collaborate with team members and other departments for efficient issue resolution; cross‑functional collaboration across the organization. Claims Processing: Process product warranty claims applying critical and economic thinking; communicate claim status updates to customers and resolve related issues; track and analyze claims data to identify trends and maintain accurate records. Data Analysis: Analyze data and provide insights on customer trends, product trends, and claim trends. Qualifications Work experience in product support, claims processing, customer service, or similar. Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint). Strong written and verbal communication skills; able to prepare clear technical summaries and customer‑facing status updates. Ability to travel up to 15%. Preferred Qualifications Associate’s degree. Experience with Salesforce.com or similar CRM systems. Background in commercial construction engineering, building science, product design, or technical consulting. Claims management experience. Data‑analysis skills (Excel pivot tables, graphs and charts or equivalent). Benefits Medical, dental, vision. Flexible spending and health savings accounts. Life insurance, ADD, disability. Retirement plan. Paid vacation/time off. Educational assistance. Infertility assistance, paid parental leave and adoption assistance (where applicable). EEO Statement Equal Opportunity Employer, including disability and protected veteran status. Some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. #J-18808-Ljbffr