Customer Experience & Operations Lead (Call Center)
BTI Solutions
BTI Solutions in Plano, Texas, is seeking a Business Operations Manager to lead initiatives aimed at enhancing customer experience and streamlining operational processes within the Care+ team. This onsite role involves problem-solving and strong communication skills. The ideal candidate will have a Bachelor's degree in Business Administration or Operations Management, along with 5 years of experience in a similar position. The role focuses on leveraging data insights to drive process improvements. #J-18808-Ljbffr
- ...Bti-Solutions is seeking a Call Center Operations Manager in Plano, Texas. This role focuses on enhancing customer experience and streamlining operational processes within the Care+ team. The ideal candidate will lead initiatives that boost customer satisfaction metrics...Suggested
$46 - $49 per hour
...46.00 - $49.00/hr. Summary: The Operations Manager will lead initiatives to enhance customer experience and streamline operational processes within the... ...Act as main point of contact for Call Center BPO and Third-Party Administrator Lead training...SuggestedHourly payFull timeLocal areaFlexible hours- ...Call Center Operations Manager AO7177465Top skills:Process ImprovementVendor ManagementBusiness AnalysisSchedule: Fully... ...REQUIREMENTS:Position SummaryThe Operations Manager will lead initiatives to enhance customer experience and streamline operational processes within the...SuggestedLocal area
- CADY in Plano, Texas is looking for an Assistant Studio Manager to oversee operations and enhance customer experiences. This role involves supervising staff, ensuring smooth studio operations, and managing revenue goals. The ideal candidate will have strong leadership skills...Suggested
- Goldman Sachs is seeking a Team Manager to lead and oversee a customer service team in Richardson, Texas. The role involves managing operations, training staff, and ensuring high... ...extensive customer service and supervisory experience. Strong analytical skills and...Suggested
- ...representatives, monitoring performance, and providing training. Candidates should have a Bachelor’s degree and extensive customer service and supervisory experience. Strong analytical and leadership skills are essential. The position offers opportunities in a dynamic...
- Business Operations Manager Top skills: Process Improvement - Vendor Management... ...The Operations Manager will lead initiatives to enhance customer experience and streamline operational processes... ...Act as main point of contact for Call Center BPO and Third-Party Administrator...
- ...who will play a key role in executing business growth plans and leading a team of supervisors. This position emphasizes delivering exceptional customer experiences and adhering to high standards of operational excellence. The ideal candidate will have prior retail...
$50k - $120k
A leading pharmacy retail chain in Plano, Texas is seeking a Store Manager to oversee operations and improve customer experience. The ideal candidate will have a Bachelor's degree and at least 3 years of retail management experience. Responsibilities include financial...- ...and ensuring consistent service delivery within our contact center. The ideal candidate will oversee key performance indicators... ...agreements while working closely with internal teams to enhance the customer experience. To be successful, candidates should have a strong...
- ...Experienced Operations Supervisor MCI is a leading business process outsourcing (BPO) company... .... Handle escalated customer issues and ensure timely... ...Combination of Training and Experience Minimum 3 years of... ...supervisory role in a BPO contact center. Strong leadership,...Full timeTemporary workCasual workWork at officeLocal area
$67.54k - $79.45k
...Collectors is the leading creator of innovative... ...us to create an experience that closely resembles... ...'re looking for a Customer Relations... ...Customer Relations Center (CRC) in driving the operational strategy of the customer... ...escalated customer calls/ emails and swiftly...Full timeWork experience placementWork at officeRemote workWorldwideFlexible hoursShift work$67.54k - $79.45k
...Help define and implement operational and customer relations representative team... ...a personalized collector experience. Be accountable for driving... ...times in the Customer Request Center and ensuring requests are... ...defuse escalated customer calls/emails and swiftly resolve...Full timeWork experience placementWork at officeFlexible hours- ...Business Operations Project Manager At NiCE, we don't limit our challenges... ...Manager to join our Global Customer Operations team, focusing on... .... In this role, you'll lead end-to-end process improvement... ...At least 5 years of experience as a Project Manager of a global...Flexible hours
- ...Services in Allen, TX is seeking a Store Assistant Manager to lead the store team and ensure a consistent, positive customer experience. You will supervise team members, assist the Store Manager with operations, and oversee production, retail, shipping, and quality...Work at office
$16.5 per hour
...leadership and strong customer service experience to fill our open... ...Associates including leading, training, and coaching... ...answering incoming phone calls, deescalating... ...of the lobby during operating hours Responsible... ...Customer Service, Call Center, Receptionist) highly...Full timePart timeNight shift$67.54k - $79.45k
Overview Collectors is the leading creator of innovative... ...passions. We’re looking for a Customer Care Supervisor, PSA to drive the operational strategy of the customer experience, with a focus on enhancing... ...supervising a customer service or call center team in a service-based...Full timeWork experience placementWork at officeWorldwideFlexible hoursShift work$67.54k - $79.45k
## Customer Care Supervisor, PSAApplylocations: Plano... ...661Collectors is the leading creator of innovative... ...us to create an experience that closely resembles... ...PSA*** to drive the operational strategy of the customer... ...customer service or call center team in a service-based...Full timeWork experience placementWork at officeRemote workWorldwideFlexible hoursShift work- ...Business Operations Manager Help shape how we deliver a safe,... ...consistent, and trusted dealer experience for our customers. In this role, you will... ...policies and procedures Lead impact assessments, recommend... ...-site health and wellness centers, a retirement savings plan,...
- ...members who are comfortable building operational processes that scale with the company. The Operations Lead is responsible for end‑to‑end execution of customer deployments, owning all non‑... ...deployment, or delivery roles Proven experience managing complex, cross‑functional...
- Arete Residential is seeking an Operations Specialist to join the leadership team. Reporting to the President/COO, you'll support in operational functions and portfolio projects across properties with about 25% travel. You will help develop resources, implement marketing...
- ...responsible for overseeing the Operations team and ensuring they meet... ...business results. Risk Manager: Leads and encourages the... ...Skills Four or more years of experience delivering end‑to‑end tax reporting... ...Management Client Management Customer Service Management Relationship...Work experience placementWork at officeShift workDay shift
- RTX is seeking a Customs Continuous Improvement Lead to drive optimization of global trade operations within the ESCO team, ensuring compliant, efficient processes. The role requires residency within commuting distance of Richardson, TX, with hybrid onsite/remote work...Remote work
- ...Storage Properties in Plano, Texas is seeking a Director, Customer Care Center to lead the day-to-day performance of our centralized customer team... ...improve lead follow-up, and elevate service levels across calls, chat, email, and online inquiries. As a senior leader,...
- ...Machine Learning & Intelligent Operations (MLIO) team as Vice... ...significantly enhance both customer and employee experiences. As a Product Manager in... ...best practices. You will lead cross-functional teams comprising... ...-site health and wellness centers, a retirement savings plan...
$157.1k - $200k
...for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets. Leads the way by working with each Market Leader... ...encourages a top-line orientation through operational focus; ensures that correct operational procedures...Full timeLocal areaFlexible hours- ...to aim high, put the customer first, transform and innovate... ...150,000 employees and operations in more than 195... ...the Customer Contact Center, spare parts warehousing... ...complex issues. Lead the development of a North... ...maintenance/repair. 2. Experience: Minimum of 5 years of...Work at officeLocal areaWork from home
- ...converting online and phone leads into qualified sales... ..., maintaining ongoing customer relationships, and... ...receives an exceptional experience. The ideal candidate is... ...Answer all incoming calls, emails, live chats, and... ...customer service, call center, or inside sales experience...Hourly payFull timeWork at officeWeekend workAfternoon shift
- ...Branch Operations Lead At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel... ...lifelong relationships and put our customers at the heart of everything... ...on-site health and wellness centers, a retirement savings plan,...Night shiftAfternoon shift
- Segway is seeking an Order Operations Supervisor in Plano, Texas, to lead a team responsible for order processing from PO receipt to invoicing.... ...focuses on ensuring accuracy, timeliness, and a customer-centric experience while overseeing EDI execution and resolving escalations...
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