Support Services Specialist

The Department of Health Information Management at the University of Iowa Health Care is seeking a full-time, Support Services Specialist. This position will be responsible for completing Health Information Management (HIM) responsibilities of scanning and importing protected health information (PHI) into the electronic medical record to include creation or update of Referrals and communicating with clinical departments. Contributes to the mission and success of HIM and University of Iowa (UI) Health Care by contributing to optimal patient care.


University of Iowa Health Care is recognized as one of the best hospitals in the United States and is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Key Areas of Responsibilities:
• Review, organize and upload outside facility medical record documents received via inbound fax according to HIM guidelines
• Create or update Referrals in Epic when appropriate
• Send notification of record upload according to clinical department specific guidelines
• Communicate and follow up with clinical departments and providers regarding outside facility medical record documentation
• Process UI CareLink Epic InBasket messages which contain outside facility medical records
• QA uploaded records to ensure they are for correct patient, correct document type, and readable
• Performs other projects and tasks as assigned

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either on-site or virtually from the Hospital Support Services building at a length determined by the supervisor. Remote eligibility will be evaluated upon satisfactory training. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Classification Title: Support Services Specialist

Department: Health Information Management

University Pay Grade: 3A

Annual Salary: $43,240.00 to $82,749.00

Percent of Time: 100%, 40 hours per week

Staff Type: Professional & Scientific

Location: Hospital Support Services (HSSB), 3281 Ridgeway Drive, Coralville, IA 52241

Benefits Highlights:

• Regular salaried position located in Coralville, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Contact Information:

• Organization: Healthcare
• Contact Name: Eric Jones
• Contact Email: eric-m-jones-uiowa.edu

Required Qualifications:

• A Bachelor's degree in health information management, business administration or the equivalent combination of education and experience
• One year experience working with medical records and health information
• One year customer service experience
• Medical terminology knowledge and experience
• Knowledge and proficiency with computer applications, i.e. Microsoft Office Suite, Teams, Zoom
• Excellent verbal and written communication skills

Desired Qualifications:

• Three or more years of working with medical records and health information
• Three or more years of customer service experience
• Knowledge of UI Health Care medical record and health information functions
• Knowledge and experience with Epic Clinical Documentation system
• Knowledge and use of Epic Medical Records tracking system
• Knowledge of UI Health Care policies and procedures
• Certification as RHIT or RHIA

Position and Application Details:

In order to be considered for an interview, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact Eric Jones at View email address on click.appcast.io

Applicant Resource Center - Need help submitting an application or accepting an offer? Support is available. The Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm - 4:00pm, Or by appointment. Contact View email address on click.appcast.io to schedule a time to visit.