Multi-Office Leader
H&R Block
About the RoleThe Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you’ll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance. You’ll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you’ll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.Day to day, you’ll... Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent Own revenue, growth, operational performance, and business outcomes across assigned offices Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demandRequired QualificationsBachelor’s degree in a related field or equivalent experience 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes Strong client-centric mindset with experience delivering consultative client experience Strong leadership capability with proven ability to coach, develop, and hold teams accountable Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management Experience leading through change, including adoption of new processes and ways of workingAbility to exercise independent judgment and prioritize competing demands across multiple locations Experience managing or partnering in operational areas such as facilities, staffing, or compliance Strong communication and problem-solving skills, including handling client escalations and complex issues Ability to interpret data, identify trends, and translate insights into action Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demandsPreferred QualificationsExperience with seasonal workforce planning, hiring, and readiness execution Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations Why work for usAt H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
- H&R Block is seeking an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations by setting clear expectations for consultative service, operations, team performance, and business results. You’ll coach...Work at office
- H&R Block seeks an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for service, operations, team performance, and business results. You will coach Tax Professionals...Work at office
- A financial services firm is seeking an experienced Tax Manager for its Wilmington, DE office on a hybrid basis. The role demands overseeing tax engagements, preparing complex returns, and mentoring staff while ensuring high-quality solutions for clients. Candidates should...Work at office
$197.36k - $370.05k
...and strategic integrator—ensuring alignment, agility, and execution across the division. This is a rare opportunity to join a global leader in analytical and clinical laboratory technologies and help advance Agilent’s mission to improve quality of life through science...Work at officeFull timeLocal areaRemote work- ...Company Description Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90licensed retail locations across Florida... .... Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines. Able...Work at officeLocal areaShift work
Renew Cannabis Co.
Wilmington, DE17 hours ago - PNC is an in‑office employer in Wilmington, DE, seeking a Branch Manager for the Elsmere branch. You will lead all aspects of branch performance, drive revenue, and create a differentiated customer experience in an omni‑channel environment. This role emphasizes talent...Work at office
- The Administrative Office of the Courts seeks an experienced human resources professional to serve as Deputy State Court Administrator - Human Resources, reporting to the State Court Administrator. This senior-level position provides strategic leadership for the Judicial...Work at office
- ...problem-solving skills are essential. The role involves overseeing outside counsel and providing support across corporate units. The position is office-based in Wilmington, DE, with an emphasis on managing complex legal matters efficiently. #J-18808-Ljbffr Highmark HealthWork at office
$118.02k - $180.31k
...arrangement. You'll spend three days a week in the office, giving you the flexibility to work... ...managing and/or participating in multi-disciplinary teams. Experience in managing... ...rework, and deliver cost-effective designs. Leaders in these roles often direct automation...Work at officeHourly payLocal areaRemote workFlexible hours3 days per week- ...If: You’re the person people rely on when life gets complicated, staying calm and steady while helping customers and supporting office operations. You genuinely care about your community and want to make a positive impact on the people around you. You’re a...Work at officeLocal areaFlexible hours
John Simpson - State Farm Agent
Kennett Square, PA4 days ago - ...work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa... ...everything. You are responsible for being a multi-tasker and assisting in all areas of the... ...an individual. Proficient with Microsoft Office Suite or related software and POS systems...Work at officeImmediate startFlexible hoursShift work
Dogtopia of Wilmington
Wilmington, DE2 days ago - Kelly Services is seeking an experienced Executive Administrative Assistant to support senior scientific leadership in a professional office environment. This role focuses on keeping an office organized, supporting executives, coordinating schedules, and ensuring day-to-...Work at officePart timeFlexible hours
- ...particularly in FinTech environments. Responsibilities include team leadership, infrastructure automation with Terraform, and building CI/CD pipelines. This role is critical for achieving multi-region resiliency and enhancing security practices. #J-18808-Ljbffr Compunnel
- ...multiple locations. The role is onsite initially, then hybrid with in-office and remote work. Responsibilities include vendor management,... ...facility services. The ideal candidate will have experience in multi-site facilities, strong communication with remote teams, and...Work at officeRemote work
- ...Wilmington, DE is seeking an experienced Executive Administrative Assistant to support senior scientific leadership in a professional office setting. This role involves organizing the office, coordinating calendars, and ensuring smooth day-to-day operations with a...Work at officePart timeFlexible hours
- ...communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages... ...Housing Proficient in Microsoft Office Suite. Ability to multi-task and meet tight deadlines. Diversity in backgrounds and experiences...Work at officeFor contractorsInterim roleFlexible hours
- ..., DE, is seeking an Associate Facilities Coordinator to oversee multi-site facilities operations across the Americas. You will manage... ...maintenance, vendor relations, health and safety, space planning, and office services while coordinating with internal teams. The role starts...Work at office
$125.4k - $200.6k
...deployment of analytical and automation solutions for complex and multi-faceted use cases. - (25%)Own end-to-end solution delivery, from... ...To: Manager and aboveDirect Reports: 0Work EnvironmentNormal office environment. (Remote or Hybrid), 3 to 4 days per month are required...Work at officeFull timeTemporary workLocal areaImmediate startRemote workWork visaFlexible hours- ...Delaware RN license and has 2-5 years of experience, preferably in behavioral health or addiction treatment. Strong leadership, communication skills, and proficiency with Microsoft Office are essential for success in this position. #J-18808-Ljbffr Northeast Treatment CenterWork at office
- ...Budtender Position at Ayr Wellness Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail... .... Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines....Work at officeLocal areaImmediate startShift work
- Job Profile Summary:The Auto Secured Center of Excellence (CoE) Leader is a highly strategic role responsible for shaping the future of... ...Recoveries, and Insurance. This leader will define and execute a multi-year roadmap that modernizes operations, strengthens governance,...Full time
$12 - $15 per hour
...experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays,... ...including point‑of‑sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed....Work at officePart timeAll shiftsFlexible hoursShift workWeekend workAfternoon shiftCircusTrix
Wilmington, DE1 day ago- ...to work at DuPont. Why Join Us | DuPont CareersGlobal Marketing Leader - Corian DesignThe Opportunity:Corian is a globally recognized,... ...demand generation and commercial integrationDeep understanding of multi-stakeholder customer journeys (specifiers, contractors,...Temporary workFor contractors
- ...Employee Relations Lead to conduct thorough investigations of complex employment matters, partnering with the CHRO, Office of the General Counsel, and firm leaders to assess allegations and determine next steps. Responsibilities include developing investigation plans,...Work at office
- ...maintaining records, supporting financial processes, and coordinating office activities. The Program Assistant serves as the first point of... ...phone, computer, copier, scanner, fax machine, calculator, multi‑function office equipment. Microsoft Outlook, Word, Excel, Teams...Work at officeHourly pay
$85.6k - $149.4k
...role will work in accordance with Company Policy in a hybrid model - defined as a minimum of 8 days a month in any Wolters Kluwer office in the US, with preference for MDT, CDT and EDT*Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask...Work at officeFull time- ...improvements. The role emphasizes leadership, time management, and strong communication to meet SLAs and audits. Hybrid schedule with three in-office days and two remote days, and alignment to company benefits and incentives. #J-18808-Ljbffr Phillips & Cohen AssociatesWork at officeRemote work
- ...quality procedures were followedReview project design estimates and work scopes for each new projectCoordination of scope in a multi office environmentRequired Education, Experience, & Skills:Minimum 15 years of applicable industry piping/mechanical experience within...Work at officeLocal areaFlexible hours
KBR
Newark, DE2 days ago - ...ATS knowledge and social sourcing skills. The role emphasizes building partnerships with hiring managers, leading full-cycle recruitment, and leveraging AI-enabled outreach. A hybrid schedule requires 1-2 days in the Wilmington office. #J-18808-Ljbffr Yoh Services LLCWork at officeContract work
- ...customers, law enforcement, and state inspectors. Physical Requirements Use a computer for extended periods; operate POS and other office equipment. Move about office and retail environment. Transport dispensary products/totes up to 30 lbs across the dispensary....Work at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Multi-Office Leader. Be the first to apply!
- team coordinator Wilmington, DE
- inventory team lead Wilmington, DE
- market leader Wilmington, DE
- recruitment team leader Wilmington, DE
- team lead data science Wilmington, DE
- team leader training Wilmington, DE
- clinical team leader Wilmington, DE
- team lead full time Wilmington, DE
- team lead Wilmington, DE
- site leader Wilmington, DE