Helpdesk Administrator II: Advanced IT Support & Escalation
Automatic Data Processing
The National Council of State Boards of Nursing (NCSBN) is seeking an experienced Helpdesk Administrator II to join its Information Technology team in Chicago. This role serves as the tier 2 point of contact for complex IT issues, providing advanced troubleshooting across hardware, software, networking and AV technologies. Reporting to the Helpdesk Manager, you will guide junior staff, manage escalations, and drive effective helpdesk operations while supporting projects and coordinating with #J-18808-Ljbffr Automatic Data Processing
- ...Nursing, Inc. in Chicago seeks a Helpdesk Administrator II for the Information Technology team... ...as the tier 2 contact for complex IT issues, providing advanced troubleshooting across hardware, software... ...with the Infrastructure Team, and support Microsoft 365, Azure and Jamf. #J...SuggestedFull time
$72k - $83k
POSITION TITLE: Helpdesk Administrator II, Information Technology STATUS... ...that empowers and supports nursing regulators.... ...Technology team. This advanced helpdesk role serves... ...Administrator II serves as an escalation point for Helpdesk... ...and supports complex IT-related projects....SuggestedFull timeRemote workNight shift$67k - $83k
...technical challenges while delivering exceptional customer support? As a Technology Support Analyst II , you'll play a critical role in ensuring employees... ...timely resolution, documentation, and appropriate escalation when needed. Remote Technology Support: Support...SuggestedTemporary workWork at officeRemote workWorldwideFlexible hours- Milliman IntelliScript is seeking a Service Desk Analyst II to support internal and external customers from a remote-friendly environment. You will review requests, prioritize, resolve or escalate, and use Jira for ticketing. The role emphasizes proactive communication...SuggestedRemote job
$21 - $22 per hour
...employment. Technical Helpdesk & Network Remote Support Agent II Chicago IL 60007 (... ...distractions. Delivers advanced client support by resolving... ...front-line support and escalation while ensuring a... ...365 Certified: Endpoint Administrator. ~ Actively pursuing further...SuggestedContract workRemote workShift workDay shift$81k - $101k
...Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams... ...Liaison: Serve as a highly effective mediator and escalation bridge between customers and the product/engineering teams....Full timeTemporary workLocal area- ...provide desk-side and remote support to resolve software and... ..., hardware, network, administrative, and approved special... ...cycle management for IT hardware and deploy end... ...resolve Tier 2 issues, and escalate complex problems as... ...Certifications: IAT II CE: Associate...Local areaRemote work
$63k - $72k
POSITION TITLE: Helpdesk Administrator I, Information Technology... ...organization that empowers and supports nursing regulators.... ...point of contact for IT service requests and... ...committed to advancing nursing regulation and... ...IT service requests; escalate issues when appropriate...Full timeRemote workWorldwideNight shift- Kirkland & Ellis is seeking a Technology Support Analyst II in Chicago. You’ll provide hands-on desktop support, diagnose Windows/macOS issues,... ...seamless end-user experience. The role requires 5-6 years in IT support, strong customer service, and the ability to collaborate...Remote work
- .... They are looking for a Technical Business Systems Analyst II who can bridge the gap between business needs and technical execution... ...business needs into functional and technical requirements. Support and enhance enterprise applications, including Microsoft...Full timeWork at officeLocal areaRemote work
- ...meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key... ...difference, come join the team! What’s the role? The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and...Local area
$45k - $55k
...company that specializes in delivering advanced technology solutions to federal, state,... ...and advancement. We offer a dynamic and supportive work environment, a culture of... ...support platforms. Experience with issue escalation, resolution, and de-escalation techniques...Full timeWork at officeLocal areaRelocation package- ...requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of... ...Server support User Account/Mailbox administration Software/Hardware installation... ...and update required information for all IT‑related tickets utilizing ITIL Creation...Full timeFor contractorsWork at officeRemote workFlexible hours
- ...to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys... ...tracking purposesRecord and update required information for all IT-related tickets utilizing ITILCreation of Incident work-log...For contractorsWork at office
- ...excellent opportunity for a Technical Support Analyst in Chicago, IL! In this... ...solving user challenges that are escalated from the Help Desk team.... ...Support ~2+ years of O365 Support – advanced knowledge, including basic administration experience ~ Active Directory –...Full timeFlexible hours
- ...customer-facing technical support for the USMEPCOM... ...service restoration, and escalate potential outage... ..., network and systems administrators, cybersecurity personnel... ...enterprise ticketing or IT service-management platform... ...Competencies Advanced customer-facing...Permanent employmentContract workFor contractorsLocal areaImmediate startRemote workShift workWeekend work
- ...senior technical role, you will leverage advanced expertise in claims management,... ...proactively manage customer expectations, resolve escalated issues, and maintain trust throughout... ...health coaching and other resources to support your daily life needs.* **Volunteer Encouragement...Full timeWork at officeLocal areaNight shift
$65k - $85k
...direct competitors and supports a blue-chip customer base... ..., providing Tier II/III support to our customer’s system administrators and superusers who run... ...support tickets, and timely escalation when those signals emerge... ...or troubleshooting ~ Advanced Microsoft Office skills...Full timeWork at office- ...Lending Technology & Application Support Leadership Location:... ...Technology, Application Support & IT Operations IMPORTANT:... ...work intake, prioritization, escalation, incident resolution, and backlog... ...desirable: FIS ACBS — Advanced Commercial Banking System...Permanent employmentFull timeImmediate startRemote work
$27 - $30 per hour
...currently seeking an IT Help Desk Technician -... ...strengthening technical support and improving the end-... ...where possible, and escalate more complex problems... ...and prepare for future advancement Requirements: Approximately... ...user account administration and access management...Permanent employmentContract work$75k - $101.75k
...Technology Support Analyst (L2) As a Technology Support Analyst (Level 2), you will provide advanced technology support and exceptional customer... ...expertise. You will be the first escalation point for Level 1 and will... ...in a large corporate IT setting. ~ Legal industry...Work at officeLocal areaRemote workFlexible hours$66k - $80k
...work worth doing. Technical Support Analyst Why We Have This Role... ...mindset. Effective Triage & Escalation: Conducts solid initial analysis... ..., and data flow pipelines. Advance your career along a technical... ...in technical support, helpdesk, or customer support role (SaaS...Full timeWork at officeRelocation package3 days per week- ...Trading Support Analyst - Banking Markets We are seeking a Trading... ...production incidents, escalating as required Partner with business... ...issues in compliance with IT and business control standards... ..., GitHub/Jenkins etc. ~ Advanced SQL expertise (Oracle, MS SQL...Afternoon shift
- ...The Technical Business Analyst supports Utility Energy Efficiency... ...cause; resolve discrepancies or escalate issues with clear recommendations... ...with program, engineering, IT, and third-party stakeholders... ...preferred. Or relevant experience · Advanced Excel skills and Strong Power...
$20 - $25 per hour
...and remote technical support to end users, handling... ...career growth with two advancement paths: moving up through... ...immediately while escalating more complex problems... ...applications supported by IT Required... ...Experience with Group Policy administration Experience providing...Hourly payPermanent employmentFull timeContract workWork at officeImmediate startRemote workFlexible hoursShift workWeekend workDay shiftAfternoon shift$91k - $321.5k
...recognizing when to take action and when to escalate, while fostering high-performing,... ...fields of study: Accounting, Business Administration/Management, Computer Science/Information... ...Management/Insurance Demonstrating advanced skills in Enterprise Risk Management (ERM...H1b$86.4k - $129.6k
...care center. The primary function is to support Field Service Engineers (FSRs). However,... ...issues as part of the technical escalation process For most critical/complex issues... ...identified in the field or in-house. Resolve advanced technical problems brought to us by...Full timeTemporary workImmediate startRemote workFlexible hoursShift work$90.65k - $108.78k
...internet, to be programmable, and to support agile software development.... ...-tiered team (Tier I, Tier II, and Tier III) that offers... ...as WAF and DDoS) and general IT requests are handled by other... ...Customer Success Management or Advanced Professional Services, such as...Work at officeLocal areaRemote workFlexible hoursNight shift- IGT in Chicago seeks an IT Support Specialist II to deliver frontline hardware and software support for internal users, ensuring secure workstations and supporting onboarding and offboarding processes. You will manage IT assets, document processes, and collaborate with...
$38k - $42.5k
...the Principal, the Behavior Support Technician (BST) provides behavioral... ...students. Assists with de-escalation, crisis management,... ...responsibilities. Partners with administration to foster a positive school climate... ...Behavior Support Technician II must possess the following...Flexible hours
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