Food and Beverage Supervisor

In-Room Dining Supervisor

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic In-Room Dining team as an In-Room Dining (IRD) Supervisor. Our IRD Supervisor is responsible for leading and training our IRD team to deliver an exceptional guest experience while maintaining our quality standards.

What You'll Do

• Oversee daily operation of In-Room Dining and assign duties. Assist in selecting training, evaluating, leading, motivating, coaching, and disciplining all employees in the Hotel's In-Room Dining Department to ensure that established cultural and core standards are met.
• Maintain department organization and cleanliness.
• Forecast labor, process payroll, create schedules and provide daily reports.
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods.
• Monitor our other mobile platforms on which guests can place orders or communicate with us. Ensure prompt reply to guest enquiries, and assist them in a timely and courteous manner. Complete Glitch reports as needed.
• Ensure any special needs or requests to the kitchen are communicated using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Oversee amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

What You Bring

• High School Diploma or equivalent experience
• Prior experience in a supervisory position preferred.
• Minimum of one year of food service or equivalent experience is required.
• TIPS and ServSafe certifications required
• Work authorization in the United States required

What To Expect

• Work a flexible work schedule of 40-45 hours weekly that will include mornings, nights, weekends, and holidays.
• Collaborate with departments through various hotel systems and platforms to provide a memorable guest experience.
• Fast-paced environment where attention to detail is critical.

What We Offer

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!