Customer Support Specialist

Part-time 24-28 hours per week, 8:45 a.m. - 2:15 p.m. Monday-Friday, hybrid schedule with some flexibility

The Customer Care Support Specialist is primarily responsible for data processing and interpretation in support of excellent customer engagement. The Specialist provides expedient and accurate support to their teammates and to customers, consistent with Girl Scouts of North East Ohio’s (GSNEO) expectation of providing the highest level of customer service while effectively attaining organizational goals.

JOB REQUIREMENTS

· High school diploma or equavalent and/or a combination of related work experience.

· 1-3 years of customer service and/or administrative experience.

· Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.

· Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative; demonstrated flexibility, adaptability, self-management, and organization, and a strong attention to detail.

·· Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook; Demonstrated ability to learn and become proficient with other software, including but not limited to Salesforce, and flexibility to adapt to new processes.

· Excellent independent decision-making skills and strong resourcefulness

· Problem solving skills

· Organizational skills

· Ability to pay close attention to detail and maintain confidentiality

· Ability to work well as a part of a team

· Commitment to inclusiveness

· Knowledge of the Girl Scout movement preferred