Customer Activation Manager

New York City, NY · On-site · Full-time Compensation: $101,000–$162,000 + Competitive Equity About the Company An AI-native employee management platform that automates payroll, multi-state compliance, benefits administration, and IT workflows so companies never have to think about them. Its AI agents take over end-to-end workflows like payroll processing and compliance management, letting teams scale without manual admin work. Trusted by 1,000+ companies scaling from 5 to 500+ employees, and well-backed by leading investors. Founded 2023 · ~34 people · Series A · Industry: Fintech The Role You own the entire customer journey from signed contract through successful onboarding and graduation. Success is measured against a 90%+ activation rate and KPIs including time to first payroll and onboarding graduation rate. What you'll be doing Own end-to-end customer onboarding from signed contract through graduation, with clear handoff criteria to Account Management Execute tiered onboarding tracks calibrated to company size: lightweight self-serve for small accounts, structured multi-stakeholder implementations for mid-market and enterprise Drive first payroll on the first eligible pay cycle, ensuring data migration accuracy, tax registrations, and bank verification are complete Certify graduation: confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to customer setup Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, zero dropped handoffs Partner cross-functionally with Engineering, Tax Ops, and Support to resolve go-live blockers and custom setup needs Own and continuously improve the onboarding playbook: templates, escalation paths, and graduation criteria Requirements Own end-to-end payroll implementations, ensuring successful data migration, tax setup, and first payroll execution. Manage multiple concurrent customer implementations, maintaining clear timelines and proactive communication. Drive onboarding projects using standardized playbooks, escalation processes, and implementation milestones. 3+ years of experience in implementation, customer success, project management, or a related client-facing SaaS role. Strong experience with payroll, HR technology, fintech products, or other highly regulated software platforms. Proven ability to onboard and support companies ranging from early-stage startups to 200+ employee organizations; prior payroll provider or leading fintech experience strongly preferred. Green Flags Familiarity with HRIS systems, accounting software, or payroll platforms Experience at early-stage or high-growth company where playbook was being written Track record owning implementation metrics end-to-end with specific numbers Multi-tier customer experience management Red Flags Pure customer relationship or account management background without implementation No payroll or HR tech exposure Process-averse or loose in execution Why Join Own a high-visibility function: every new customer activation flows through this role, directly shaping the first product experience for every customer Fast-scaling AI-native fintech with strong investor backing Work alongside a team drawn from leading tech and fintech companies Details Location: New York City, NY Work policy: On-site Compensation: $101,000–$162,000 + equity Visa sponsorship: None available Employment type: Full-time #J-18808-Ljbffr David Joseph & Company